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#Consumer Affairs

# consumer-affairs - Friday 5 October, 2018

Vodafone apologises for sending people 'smashed' pictures of themselves as marketing tactic

The picture frames were sent to a number of journalists as part of a campaign.

# consumer-affairs - Friday 28 September, 2018

'Consumers have little or no power': CCPC expresses concerns over unregulated Irish waste market

The average home now pays €230-€280 a year in waste collection charges.

# consumer-affairs - Saturday 1 September, 2018

Bank of Ireland reverses decision to stop all-day cash services in over 100 branches

Earlier this year, the bank announced that around 100 branches across the country would have cash services for half days only.

# consumer-affairs - Thursday 30 August, 2018

Irish consumers scammed by fraudulent websites advertising on Facebook and Instagram

Well-known brands have distanced themselves from the websites, whose ads keep appearing on social media.

# consumer-affairs - Friday 20 July, 2018

Aptamil says there are 'no safety issues' with milk formula after claims it made babies sick

French food group Danone, who manufacture the product, launched an investigation this month following hundreds of complaints from parents.

# consumer-affairs - Monday 16 April, 2018

Tech retailer Click.ie to go into liquidation after months of customer complaints

The company sells refurbished smartphones at marked down prices.

# consumer-affairs - Monday 26 March, 2018

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts

The company sells refurbished smartphones at at marked down prices.

# consumer-affairs - Wednesday 27 August, 2014

SuperValu, Tesco, Spar and PC World branches all hit with notices by consumer agency

The Christmas Direct website was also hit with enforcement notices.

# consumer-affairs - Friday 15 August, 2014

Expect (some) good news at the fuel pumps later this year

The price of diesel and petrol is expected to fall – a little, at least.

# consumer-affairs - Thursday 14 August, 2014

Irish people switch car insurance provider more than any other service

“Don’t you ever for a second get to thinking you’re irreplaceable.”

# consumer-affairs - Monday 14 May, 2012

Flying with Ryanair this weekend? Check in online before the site goes down

Ryanair charges €60 per passenger if they haven’t checked in already – but the website will be offline for some time this weekend.

# consumer-affairs - Wednesday 19 October, 2011

Central Bank unveils stronger consumer protection code

The new code, which comes into effect in January, is billed as the most significant upgrade of consumer protection since 2006.

# consumer-affairs - Monday 11 October, 2010

The emergence of the savvy Irish shopper

The recession has brought some benefits – Irish consumers are no longer willing to be complacent, ill-informed or ripped off.

# consumer-affairs - Tuesday 13 July, 2010

CONSUMERS HAVE been left out of pocket after a popular hotel bookings website appeared to disappear – and take their money with them.

Users on boards.ie have shared stories where international hotel bookings made through the website were not honoured by the hotels themselves – who maintain they never received any bookings from the site.

Other hotels said they had cancelled the bookings on the understanding that 1800hotels.ie had gone bust.

One man told RTÉ’s Liveline that bookings made for his wedding tomorrow in Malta had never actually been made, and that negative comments he left on the company’s Facebook had been deleted within minutes of posting.

In many cases the website had taken payment from customers making bookings – but had evidently not passed on such a payment to the hotels being booked.

A source claiming to be close to the company told Boards users paying with credit cards to request a cashback, or those with travel insurance to claim refunds in that way.

They also said that the company – which has an international parent based in the US – is trading with limited stock, and that the Irish company is unofficially no longer trading.

Another user said that a friend who had worked with the company had been laid off.

The website has since disappeared, and customers calling the phone line are directed straight to a voicemail service, but can’t leave a message because the mailbox is full.

Its website had previously said it was “performing system maintenance that will affect hotel availability” – but when it briefly returned, returned every query by saying there were no hotels available.

Customers with bookings made through the company are advised to contact their hotels directly to verify the status of their booking.

1800hotels.ie is known by many for its aggressive marketing campaigns sent over fax machines.

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