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Dublin: 5 °C Friday 24 May, 2013

Hoteliers call for greater action to attract tourists from Britain

The Irish Hotels Federation issues demands to ‘reinvigorate’ tourism marketing, after the number of British visitors fell in 2012.

IHF chief executive Tim Fenn says targeted marketing like last year's American Football game is an example that should be followed.
IHF chief executive Tim Fenn says targeted marketing like last year's American Football game is an example that should be followed.
Image: Irish Hotels Federation

THE BODY representing the Irish hotel trade has called for greater action to “reinvigorate” tourism from Britain, saying current government targets do not show enough ambition.

The Irish Hotels Federation says the number of visits from overseas residents rose by only around 0.2 per cent last year – but the British sector, which usually forms a key part of Irish tourism, saw a significant drop with 100,000 visits fewer than in 2011.

IHF chief executive Tim Fenn (pictured) said the fall was “a stark reminder of the amount of ground lost since 2007 and the urgent need to reinvigorate our most important tourism market”.

The government has set a goal of increasing British visits by 200,000 between now and 2016, but the federation believes the target is not aggressive enough given the current dip in tourism.

“A more aggressive approach needs to be adopted with campaigns aimed at attracting a greater spread of visitors to the regions and promoting specific reasons to visit – whether activity-based or focusing on heritage and culture,” he said.

Fenn said he was encouraged by figures showing an increase in visits from North America, which rose above the 1 million mark last year – figures which proved that specific targeted measures like the Emerald Isle Classic American football match were working.

Fenn was speaking in advance of the IHF’s annual conference, which begins tomorrow.

IMF figures showed that hotels had an average occupancy rate of 61 per cent last year, up from 56 per cent in 2011.

The East and Midlands region had the lowest room occupancy rates in 2011, with 55 per cent of hotel rooms going unoccupied on an average night. Dublin had the highest average nightly occupancy rate, at 73 per cent.

Read: North America ‘key to tourism growth’ as trips to Ireland up by 50,000

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Comments (44 Comments)

  • I would like to strongly recommend that hotel charges are quoted and charged at room price, rather than per person charge. This is common practice in other European countries, but not in Ireland. Hotel prices in Ireland are still expensive compared to other counties as they advertise a per person rate which I believe is false advertising.

    Reply
    • Sorry that’s not always the case, I work for for a hotel chain and rates quoted at the time of booking are clearly displayed for all products available such as B&B or Room Only.

      At my particular hotel the only time a rate will increase is when a B&B rate is booked for 1 person and 2 people come to checkin, but this would only alter the rate by 10€ to cover the cost of breakfast.

      Reply
    • MrKnow 03/03/13 #

      A friend of mine paid €10 for a bowl of cornflakes in a well know Dublin hotel. HOW CAN YOU JUSTIFY €10
      FOR A BOWL OF CORNFLAKES!!

      Reply
  • Is the Federation not aware that the UK is in the depths of it’s own recession, under undergoing serious austerity measures to reduce it’s fiscal deficit. Add in the the downward spiral of Sterling to the Euro and ask what can anyone do to bring Britons on holiday to Ireland.

    If the Federation were really committed to attracting more visitors they could start with pricing, service and product quality.

    Reply
  • I live in the UK but tremble at the prices at home in Ire when I come back to visit: restaurants, drink, taxis, hotels…it is very expensive, even when the €/£ exchange rate is favourable.

    Reply
  • Better service and less overcharging would be a good start.

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  • The rip off republic still alive and well, what incentive would someone from Britain have to visit here? There’s plenty of places that resemble Ireland’s midlands all over Britain with cheaper rooms,cheaper food and drink and probably cheaper activities too. The exchange rate isn’t gonna help either. I say hotels and businesses need to get tighter on their overheads and give people something fun to do that doesn’t cost a packet and leave people feeling a bit fleeced and overwhelmed.

    Reply
    • marcoop 03/03/13 #

      *underwhelmed..

      Reply
    • Which overheads would you like them to tighten up on? They can’t reduce council rates, power, food is as cheap as it can be (hence the horse issue). The one real overhead they can control are wages…. are you suggesting that they cut those??

      Reply
    • marcoop 03/03/13 #

      They can reduce their cleaning bills by stripping back on the amount of excess linen supplied in each room, the amount of hotels I’ve stayed in that have ZERO low energy lighting, no LED spot lights in rooms,still using the most expensive bulbs. Some places have electric heaters on constant,rooms are 30 degress when u walk into them! I’d say if you did a BER rating on half of the hotels struggling you’d find a lot of obvious flaws in their energy consumption. How many hotels have invested in their own renewable energy etc? They all moan about a lack of numbers staying but still go on shooting themselves in the foot by not reduce their outgoings.

      Reply
    • Mark Fox 03/03/13 #

      Wages are already cut.average chef in their 30s getting less than 28k for a 45plus hour week.no pension, healthcare ,overtime and if the don’t like it they are told to go.less than 12% of chefs that finish college make it in the industry more than ten years.

      Reply
  • Boo hoo Hoteliers… When the Celtic Tiger was full roar… You all charged outrageous prices when you didn’t need to. You lined your pockets with wealth. When the Celtic Tiger began squeak you were desperate to keep up appearance and show that your business was doing well so you charged more fewer guests.

    Now you have created a reputation for being overly expensive and you’ve chased all potential customers away… And your asking for an intervention. ..

    Two questions… Have you learned anything? Are you going to raise your prices if your business increases in stays?

    Reply
  • Drop your prices. I’ve got some great deals in the UK etc in the likes of Crowne Plaza, Hilton and others but will always be ripped off for comparable hotels here. Often by more than my flight costs to the UK.

    Reply
  • i thought the queen of englands visit would flood the country with british tourists lol.well thats the spin that was presented to the public.if anyone believed that then i have some land on mars for sale.

    Reply
  • Those US visitor number last year were on the back of a one off College football game. Not going to be repeated anytime soon.

    Reply
  • Too expensive, it’s as simple as that.

    Reply
  • IIreland is such a rip off – We 4 adults are planning to attend 2 weddings this year in Dublin & Limerick, With flights, Hotels Car rental without meals we has an estimate of €6000!!! Wedding rates at hotels for guests are a real rip off and you can only have your room at 1500 and have to be out then by 1200. So wedding guests arriving have to change in the toilets ect. Given this another thought and may just cancell all arrangements. We could invite our wedding friends to stay with us in a 5 star hotel here in Germany at a far better rate and comfort.

    Reply
  • Dave 03/03/13 #

    If the British are not coming, how about looking elsewhere? Why the obsession with the “traditional markets”??

    Reply
    • Perhaps it might have something to do with proximity, a shared language and a similar culture. Targeting countries like Azerbaijan or Kazakhstan might not produce the desired results.

      Reply
    • Dave 03/03/13 #

      And where did I mention Azerbaijan? There’s plenty of EU states which we seem to ignore, or at least are outside of the “traditional markets”. Besides, the last place i’d want to travel is a place with a similar culture/language anyway.

      Reply
  • Why would they want to come here? Too expensive and too few national accents in the service industry.

    A step in the right direction would be if they were offered something that would be a great place to visit. Or to visit here without it costing an arm and 2 legs.

    I took my cousin around some of the tourist attractions and I felt ashamed of what was on offer.

    Why visit here when there is more on offer at a cheaper price in the UK. They are going through a recession as well as we are.

    If we had become a tax haven instead of joining the EU we may have stood a better chance.

    Nickers we’re dropped all over the place to get company business here and as soon as the incentives stopped the companies moved out.

    Reply
  • Dave 03/03/13 #

    Irish hotels are not expensive! Sure, compared to mass market tourism spots like Spain, perhaps, but certainly not compared to most EU states. It’s not expensive to fly here either.

    Reply
  • Just to give you all an idea of what rip off´s we keep getting: We were lucky to see a special offer for the Raddison Blue Limerick €59.90 1 Night in September then tried to book for 2 nights for wedding. No we have to pay the wedding rate on the second night €95.But this again is not so bad as Dublin. Killashee Country House Hotel wedding rate €143 costing €572 for 4 adults per night !!!!!!with breckfast.ublin €80 one way Car rental€140 per day ?????an never ending story..

    Reply
  • Irish hotels aren’t expensive by any stretch. Check the recent report on room rates for Dublin compared to other EU countries! Successful tourism economics isn’t as simple as offering ridiculously cheap hotels.

    Reply
  • Dmc 03/03/13 #

    The majority of hotels over here are shite. The service is horrific and the food can is rubbish. There are some decent places where head Chefs order in premium food etc and cook fantastic dishes but loads of places order in crap and cook crap

    Reply
  • Irish room rates are cheap, 3rd lowest in Europe and lower than 80% of countries worldwide. Government celtic tiger tax breaks hotels were bought/ built with no market and now there are far too many.
    €4 of every €10 goes in wages which are 3rd highest in Europe (except for Belgium and Luxembourg).Very few traditional family hotels will survive the next few years. Only the Nama/bank hotels will remain because they don’t need to make money.

    Reply
    • mr x 04/03/13 #

      One of the only comments on here that actually has a clue what they’re talking about and it gets thumbs down. Shows a lot about the average journal reader.

      Reply
  • MrKnow 03/03/13 #

    Its a simple solution, drop the rates. Its fare too expensive for a hotel stay in Ireland, especially the city hotels. But as always the hotels will try anything to get around dropping prices! Even for “the gathering” you will see prices rise.

    Reply
  • Ireland has expensive accommodation compared.to most of the other European countries .try changing that hoteliers

    Reply
  • Dot Arse 04/03/13 #

    We could stage the F.A cup…. They’d love that

    Reply
  • Nobody seems to want Irish tourists anymore. Who’d blame them.

    Reply
  • Would this include british citizens from the north. I cant imagine them feeling welcome in the free state, gauging by comments posted on the journal.

    Reply
    • I’m sure it means britons from Great Britian.I’m sure the flag nonesense the watching on their t.v’s every night is very of putting aswell.

      Reply
    • before you get worked up i was referring to the cost of someone from a sterling environment spending money in a euro environment. i was up the north a a couple of years ago and to be honest it cost be half the amount up there compared to down here. i got two meals in a cafe for less then 8 sterling. down there the same thing would be at least 20 euros

      Reply
  • What happened to all these millions of tourists ryanair promise to fly in..

    Reply
  • It is going to very expensive for the british to come over here as long as we are in the euro.

    Reply
  • Guarantee them a Polish girl or a Filipina in every room – that should do the trick.

    Reply
  • I seriously need my eyes checked; I thought the word action in the title said auction, LOL. (Maybe it’s a good idea, the auction, not action, come right over and colonise us again.. NOT).

    Reply

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