This is just crazy. I find it hard to articulate the rage I have for this bank. I must be one of the “few customers” yet to be sorted. I called them up last week to see what was the story because my account was short 4 weeks pay. I also noticed that 2 weeks pay had been added but it was also obvious that these were duplicate transactions from earlier in the month. The girl in the call centre asked if I tried adding up the 2 weeks pay to see if the total matched what I should get for 4 weeks! She also said her workmates were laughing in disbelief that I was alerting them that I got 2 extra weeks pay and not to worry that everything would be sorted by Monday.
I wished her well and told her I hoped “magic Monday” went well because it was obvious she was delusional aswell as unable to add.

I got paid 11 days late last month and guess what! I got the exact same payment in to my account last Saturday. I went in to ulster bank to tell them that they paid me twice. The women behind the counter laughed at me and said sure if they fix it they will take it back and sure if they don’t happy days!! My honesty proved out to make me feel like a fool!!

Goodbye Ulster Bank, it’s been an experience. Unfortunately not a happy one!!!

Direct Debits are being changed without requests from the originator. The fraud department , the branch nor the helpline cannot explain why this is happening . Neither can they guarantee that it wont happen again. One of mine was “mysteriously” changed to bi-monthly thus the occurence of so called “duplicate direct debits”. Ulsterbank insists on blaming the originator despite repeated reassurances that the originator did not change the direct debit. When I contacted Ulsterbank today they said this was the first they had heard this. What other glitches are waiting in the wings.

He’s writing to me? I doubt that as I’ve been trying to register a change of address with Ulster Bank for nigh on three bloody months now!

Has anyone ever seen that episode of South Park that lampoons Tony Hayward of BP’s apology for the Gulf oil spill? Every time I hear the apology on the radio, I have visions of Jim Brown, lying on a plush carpet, stroking a puppy, with a roaring log fire in the background, giving me bedroom eyes while saying “Sorry.”

The money squandered on the media apology campaign would be better spent updating their software and ensuring their customers are sorted asap.

There are so many things wrong with that letter! But first and foremost it’s a lie! Their system can’t do everything. Up to today they still can’t cancel missing/stolen bank cards and issue new ones. Oh and over the weekend they paid direct debits twice!!!

It is totally unacceptable what has happened with Ulster Bank. I am still missing a payment to my credit card and nobody called me back as they promised. They have no customer service, never mind a reliable system. Any recommendations to move to another bank welcome ! Another transfer I made also failed and I am out of pocket substantially. This whole thing is a shambles. I don’t believe a word anymore. Best, Susanne

went into my branch last friday as my a/c was showing it was overdrawn was offered an overdraft WITH INTEREST to b paid back at 100e a wk , i refused it saturday morning rechecked acount there was a differance of 500e showing a wage to paid in today monday 16th saturday was 14th plus showed charges and its still in 0 balance , compensation for stress its a wig ill need ready to pull my hair out so fed up mention fed i havent shopped as in food for 3 wks the cuboards are bare depending on family its beyound a joke

Still a disaster, they are feeding customers bullshit on the web site and from their help line , still no wages from last week in my account fixed my arse, no one really cares either

Still waiting on wages from last week, rang this am to be told account was up to date, of course it was not. I then drove ten miles to my nearest ulster bank only to be told that my account appeared to be fine. They refused to give me my wages saying that the account had money in it and were not allowed to give out money. Drove home and rang the ulster bank to be told that some transactions were still in the system, and that I would have to wait. Its gone beyond a joke now. Initially, informed it would be all sorted by today. I am a mature student,not entitled to the dole, so I am relying on my wages to pay my own way.

Ulster bank what a joke

I can completely understand from my experience in IT sector that updates from a third party to a system can cause havoc but it’s rare.

BUT!!!!! The should be second backed up system as redundancy or a restore point created each day for a back up to run smoothly. With a bank it should have multiple layers of safety it’s shocking they don’t.

Lastly whatever outside company installed the update should have tested the update before installing. Very sloppy from rbs/ulster bank

Direct debts came out twice, rang over weekend to be told it will be sorted by mon. Not sorted rang bank this morning only to be hung up on, rang back which took am hour to get through again as phone line was busy, to be told it will take a few weeks to sort. Getting annoyed with lies.

It’s absolute bullsh*t. I have customers who are wanting to buy disabled and mobility products which they normally require urgently and have had so many cancellations and interuptions thanks to Ulster Bank! It’s an absolute joke and now hearing its gonna be another few weeks because i am still waiting on the account to update. Im getting seriously worried now……..

New glitch : @UlsterBank_Help: @castletonian This isn’t something we’re aware of- Direct Debits changed without consent. What next ?????

Just to clarify, I have filled out the forms to register the change of address more than once. I have emailed, rang & called into my branch more times than I can remember. Still waiting for the address to be changed. Considering what has happened with UB is this really that hard to believe?

I have been paid extra also but I know that the bank will be looking for this money back so I can’t touch it. If or those of you in the same situation, be careful! I’m in America on holidays and living off credit cards as I don’t know who owns what money in my account anymore. I’ll be straight in to my branch when I get home. I have been very patient until now even when I was in the branch an was dealt wih in a very inappropriate was when looking to withdraw my own money! Very annoyed!

lots of duplicate withdrawls from our account and also direct debits which were previously cancelled appear to have been reinstated grrrrrr

UB still messing up! Myself and my wife both got paid twice this week and the mortgage came out twice. This only happened today! In the process of changing back to Back of Ireland

My account is showing as overdrawn due to duplicate transactions. Called UB twice last week and was told it would be fixed by Monday 16th. It wasn’t fixed. When I tried to call Monday morning, I was hung up on / cut off 3 times and when I did speak to someone she was rude and unhelpful. Called them two more times for updates on Monday and was told it would be fixed by Tuesday morning. Nothing so far though… Absolute JOKE!!!

Ulster Bank now showing their complete unability to get ‘Back to Normal’ My uncredited payment is almost a month ignored at this stage despite phone calls and letters. Reported now to Ombudsman and Consumers Association. Time to withdraw savings and move elsewhere I think

Glad they went into the ‘why’ a bit. But that maintenance in Edinburgh could cause this sounds pretty terrifyingly amateur. Where were the redundancies? What kind of one-horse operation was/is RBS running on the tech side? Also, isn’t this letter about a month late? I didn’t need apologies and tea and coffee a month ago. I wanted this. And I await the results of the investigation.

Comments missing again.???.