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Dublin: 9 °C Thursday 23 May, 2013

Poll: Do you use online banking?

With as many as one-in-four bank branches set to close, we’re asking you if you use online banking or still prefer to visit your local branch.

Image: PA/PA Archive/Press Association Images

IT IS REPORTED today that as many as one-in-four bank branches across the country are to close as part of a massive shake-up in retail banking.

The Irish Independent reports that AIB, EBS, Bank of Ireland, Ulster Bank and Permanent TSB are all targeting branch closures as more and more customers turn to the internet to carry out their banking.

The emergence of online banking means that customers can carry out most of their financial transactions without having to visit their bank’s local branch. But there are concerns about internet penetration in rural areas while the recent problems at Ulster Bank that have forced many to use their local branch rather than online banking will not have inspired confidence in the so-called banking of the future.

So today we want to know do you use online banking?


Poll Results:






Ulster Bank chaos: How is it affecting you?

National Irish to seek 100 job cuts as 27 branches close

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Comments (61 Comments)

  • I use it all the time. Although, it would be dead dandy if our ATM’s were kitted out like the American ones and you could deposit cash and cheques into the ATM, would mean far less people would have to actually go into the bank

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  • My Nigerian bank takes care of everything!… Just waiting for the billions of Dollars to arrive first. I thought it was a scam. Silly me.

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  • My pension is paid into my bank account so I pay all bills by DD or online. Even ‘Mammy’s Bank’ – the bank that would like to say no but can’t, – has her children online for quick transfers. Then I use the ATM in my local MACE for cash withdrawals. Unfortunately, no-one ever sends me cheques or gives me cash to lodge.

    Reply
  • It’s the future! What’s needed now is nationwide high speed broad band, and efficient bank regulatory system, to deal with the crooks in suits,

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  • Aye, I use it everyday…handy to transfer money from my Irish to my UK account and vise versa for my loan etc. Would be lost without it! AIB’s system is pretty good imo, alot better than Lloyds who I bank with here. And that’s a good thing…obviously there isn’t a local AIB branch near me…!!!

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    • Also, on another note…I really hope they don’t get rid of anymore ATMs in rural areas. It is one of the biggest culture shocks when I come home for a weekend or a few days to not have an ATM within walking distance, but instead having to drive 15 minutes to get to the nearest one. I was out a couple of weeks ago in a town I normally don’t socialise in and asked a local if there was an ATM in the town. They looked at me like I had two heads, laughed and said, “Arra jaysus, you must be a city girl…”. Haha, it was a fairly good indication that I really have been living in a town too long though…!!

      Reply
  • I picked ‘yes, for all my banking needs’. Though I’ll admit that I usually go into a branch to lodge money or cheques and I was recently in to get advice on opening a joint account. But without a ‘I use online banking for everything it’s possible to use it for, and that’s almost everything’ option, I figured that was closest.

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  • Who doesn’t have a bank account?

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    • 82 people on this site…this morning do not have a bank account. What type of device do they use to access the Journal…how do they pay for Internet access. ..why do they not have a bank account… What age are they?

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    • I’m a little surprised that in this day and age anyone wouldn’t.

      Aren’t you?

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    • bertie when he needs a few bob he gets the shovel and heads for a dig out.

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    • I would have been surprised too…until last year when I met a girl of 24 who never had a bank account!! She had to open one in order to pay for a car she was going to buy!! Apparently, she just received cash in hand and kept it at home. Bizarre to say the least!!

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    • I dont and havent had one for about 7 years. Pay all my bills with easy pay cards nor do I have money to save, so whats the point in having a bank account other than to fork out 10 euros at the end of the year just for an ATM card that is never used.
      When I was working I didnt have a credit card either as I dont believe in buying something if you actually dont have the cash for it. Credit cards are all about Free money for the banks.

      Reply
  • Our former high esteemed Taoiseach Bertie I’d say

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  • @ Eimear Smith,nYou sound lovely Eimear. Just like my own daughters. Same sense of humour.

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  • Online banking!!! Not for me. I like the personal face to face approach at my bank…..Coutts.

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  • AIB’s mobile web app is excellent, with a secure mobile website you know that you’re dealing with tried and trusted technology (https).
    God knows what backdoors and insecurities exist with native apps…

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    • you do know that https is not 100% secure right?!

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    • Of course. HTTPS is susceptible to man in the middle attacks and DNS spoofing, but these are known and accepted risks.
      Native apps come with unknown risks i.e. are they saving a session key in userspace or caching account balances on the MicroSD card? Even Google Wallet fell foul of such insecurities recently.

      Reply
    • Paul 16/07/12 #

      They have a good app but how much are they charging per transaction on it? Recently switched from them. There won’t be too many customers left to use their app once bank statements with all the new charges show up in letter boxes.

      Reply
  • I have internet and phone banking. I can check my bank balances online instead of going to an atm to check them. Technology is great.

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  • If there wasn’t cheques I wouldn’t need to visit the branch nearest me which is 12km away. Hope they don’t close that one!

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  • I feel forced to use online banking by long queues in the few AIB branches left. This number is getting smaller by the day. If the credit union did current accounts I would leave the robbing Irish banks in my wake. I never borrow money from banks. The credit union has looked after me for years and the staff know me personally. I have never been turned down for a loan even though I missed payments when I was between jobs. I think online banking has a useful purpose when you are out of the country but to
    Be forced to use it for all banking needs is folly……….. All I have to say is ULSTER BANK,

    Reply
  • I have online banking with NIB. Basically they don’t want you going next nor near their branches to the point that they’re closing them all down! I know people in my local branch losing their jobs and because of that, I’m going to start shopping around for a new bank. It has to be about more than protecting profits.

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  • Trí 16/07/12 #

    Bank of Ireland Online banking pales in comparison to AIB when it comes to things like adding a beneficiary for transferring money into other peoples accounts. AIB have a code card and can do it swiftly with little to no fuss, if I was to give money to someone, I would have to add them as a beneficiary and a pin is sent out in the post to my house and I then have to activate it, so it would be about a week!

    Reply
  • I use both – I still need to go to a branch for the odd cheque or to convert back some foreign currency post holidays. Plus I use it to cash in my penny jar!

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  • You would think banking would be more advanced then what it is. 5 working days to clear a cheque? Bank drafts can’t be cashed, It drives me mad. In my business it’s all cheques. Fun fun! Ulster bank customer service has gone to the dogs aswell. They were so rude to us during their mess up.

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  • If you need to withdraw more than €2500 you have no choice but to go into the branch.

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  • Online banking works best with iMint.app – Print Your Own Cash at Your Desktop!

    Available from all friendly Vanuatu bank web sites.

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  • Here in Finland, cheques haven’t been used for over twenty years and almost everyone uses online banking for everything. Online banking is also used as a means of electronic identification on a range of different sites: the revenue commissioners, for example. Having said that, there are some downsides: there is no way to lodge cash quickly – you have to queue up for the counter – as cash is on the way out.

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  • Have used online banking for years. Unfortunately, I still have to go to the bank for foreign currency… Yes, I know it’s now available at the post office but the queues there are just as long as the bank and the exchange rate is terrible. God, I hate going to the bank …..the service is brutally slow.

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  • Online banking is all well and good for most people but what about those with literacy difficulties. There are thousands of Irish people who cannot use the ATM’s to withdraw money from their account so these people need their local branch to remain open. There is no point in pretending that closing many of the smaller branches will not affect people, it will and badly affect them.

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  • Anyone who says they use online banking for all their needs is lying! I wish is were possible to never go in to a branch, but online banking just isn’t that advanced yet!

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    • I use online banking with the Ulster Bank. Honestly, I haven’t been inside a bank bracnh for over 4 years.

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    • I haven’t been in a branch in over 16 months for private banking. For business thats a different matter. Perhaps you can list the things that bring you to the bank that you cannot do online or over the phone ? What bank are you with ?

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    • Perfectly possible if you never get cheques or need to lodge cash. In fact, with automatic lodgement machines like the AIB ones on Grafton Street, you don’t even need to go in for that.

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    • I used to have to go to a branch to lodge cheques. Now no-one pays by cheque anymore … so I’m branch-free.

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    • I really do use online banking for everything (except lodging cheques probably four/five times a year). I could use the hole in the wall for that.
      I can even send international payments if I have the IBAN and SWIFT codes, transfer between accounts, pay people and companies, utility bills, even the tax man and all for both personal and business banking.
      Couldn’t do without it these days.

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    • And (nearly forgot), I have an app for that!

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    • As an NIB customer I don’t actually have a choice. Have to say though their app is fantastic, but wish you could speak to the same person instead of calling a number every time.

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    • I’m over in the US and have no way of going to a local branch, so, yes, I am using online banking exclusively (I have an Ulster Bank account and up until now, it has been the best experience I’ve had with a bank in Ireland).

      Reply
    • I haven’t been inside a bank branch in over 5 years, but very rarely use online banking. This crap about having to use the internet as the only alternative is scare-mongering. My salary is electronically paid in, my bills are direct-debited out, as are my credit card payments, I pay other one-offs (e.g. car insurance, repairs, etc) via cheque and I get cash for everything else from the nearest ATM. When on the rare occasion I get paid for something outside my salary, I post it in using a lodgement slip from the back pages of my cheque book.

      Online banking ? Who needs it!

      Reply
  • i cant cash a cheque online ;)

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  • I use the online facility just to keep tabs so that I don’t go overdrawn and am fortunate to have some very helpful counter staff in my local bank. They have been instructed to persuade me to use cash machines and when I go al ‘technophobic’ (which I’m not!), they have to come out to show me how to do it! At which point I ALWAYS make a point of pressing the wrong button (lol)! In the end they have to take me back to the counter and we do the transaction in the ‘old’ way. That is when I tell them that I’m never going to do it because I don’t want them losing their jobs. I do the same in supermarkets when I am instructed to use the self-service facility, Someone has to come and help me and I do that wrong too!!

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  • Can’t understand what all the fuss is about re branch closures albeit regretable for the staff concerned. I can not recall the last time i was in a Bank Branch apart from changing some sterling. Post Bank was a brilliant concept, not a single transaction charge and you could do pretty much all your banking at local post offices, sadly now closed, i moved to NIB knowing as I did then they intended shifting all over the counter transactions to the Post office. Now with them two years, i rarely if at all have a need to contact them and their mobile app is fantastic as is their online facilities. It just amazes me that BOI, AIB, PTSB and Ulster continue to subsidise branch banking and i assume at a massive loss.

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  • Just downloaded bank of Ireland’s heralded mobile app to find I could not transfer money to accounts I can transfer to on the computer. A disappointment to say the least, but not surprising…

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    • I got a shock when I first logged in and couldn’t find the accounts I had listed, but then I spotted that they had it tabbed – When you go into the transfers screen, have you tried the three options as in bills, beneficiaries and something else? Apologies if you’ve tried all of this, but if there’s a chance, like me, you missed it we could have a problem solved :)

      Reply
  • Oh, meant to say I don’t ask the bank for loans, the credit union is the one for that, they’re great and I’ve never been turned down for a loan. I wish they had ATM’s etc, I wouldn’t go near ANY bank if they did.

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  • As I am paid in cash I have to go to the branch once a week to lodge in, other than that all my banking is done online and through ATM’s. I am impressed with the auto bank machines at my new bank, PTSB, if only they could incorporate the lodgement function of those into their ATM’s I’d be singing.

    Reply
  • I’ve been using online banking for over a year now and the first time I had to go into a bank was when all this crap with Ulster Bank and their IT problems began. Over a three week period I had to go to a bank three times, the first time I went in it felt weird as it had been so long since I’d been inside one. You definitely could get by without having to cross a bank threshold… oh and it’s great… well, until their system goes pear-shaped!

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  • Hey Thoma
    I suppose all of the above who use online or telephone banking are liers. Cop onto yourself and come into the 21st century. I use it also for overseas transactions and never had an issue, so i think it’s you who is not that advanced.

    Reply
  • Hi Tim,

    Ever tried going to B of I in Tokyo?

    Reply

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