Same here! Proves that trying to be nice gets you no where in this world; I should have just gone into my branch and started shouting at the poor employees, like almost everyone else did!

Same here, my wages were delayed by weeks but there was only a 24hr delay in them taking out the mortgage even though my wages weren’t there to cover it. After the 3rd day of the problems Meteor (a company well known for customer problems) text to say they were aware I was an Ulster bank customer and for me not to worry they would take the direct debit once it was sorted, I had no communication from Ulster Bank.

A lot people worked around it without going into a branch, that DOES NOT NEGATE the inconvenience caused by Ulster Bank to me and those people just because we didn’t go into a branch!!!!! The €25 compensation should have been a starting point applied to EVERY account holder affected by this disaster whether they went into a branch or not. I now have to go into a branch and explain how THEY inconvenienced me if I want any form of compensation for MY inconvenience. UNBELIEVABLE!!!!!!!!!!!

well u know what to do now move ur money to a real bank like the credit union

I’d like to know about this too as I was without wages for a period of time too but I’m with BOI

true tony, i am not a customer of ulster bank but a couple of my direct debts are paid to the recipient company’s via ulster bank, this meant that some did not get their payments even though the money had gone from my bank account, this led to problems with catalogue payments for which i was charged interest , my heating oil d/d was not paid this led to me being charged for them sending a letter (though this was later refunded) and worse of all my car insurance was cancelled because ulster bank was the clearing bank of the insurance company, i had to get letters and statements from my own bank to verify that these payments had in fact left my account on time, send them /take them to the relevant company’s, and then i had to re-arrange my car insurance, it could have cost me my no claims bonus due to cancellation for non payment . on top of that i also found out that missed direct debt /standing order payments also effect your credit rating. i contacted ulster bank but was basically told “if your not a registered customer ,we dont want to know”. the whole board of directors should be brought before the banking ombudsman and personally fined from their own pockets.

That is so true and a very important point you make about it showing an unprofessional attitude. They simply don’t have a clue how the rest of us live from day to day and week to week totally dependant on our income now more than ever because money is so scarce. For us the customer money is vital for our survival but for them the guys with big salaries its just a glitch because they have unlimited credit from other sources. They don’t even handle money. its all plastic for them.

As i understand the offer (as presented here), the wages person in your company can claim reasonable expenses (+20%) for having to travel to the other banks, no?

If people don’t like it, they should vote with their custom. I doubt as many people as are complaining about it will actually move their account.

Same here. What exactly was the software problem that caused the ‘glitch’. If there is still no technical explanation forthcoming then I have to assume outside interference. In that case your money is not safe.

@Sluazcanal 500 euro and 3 years free banking.

Personally I think you would have to be made to back with them after their actions over the summer.

If they were slapped with a 10 million euro fine by the regulator, they would soon cop on.

The government giving them a massive fine for a start.

arjun, guess who would end up paying the ?10m fine??????

A good example here with Denise.. why on earth should they give you 500 euro?? how ridiculous..

Keep carrying on with that attitude and you’ll always be pennyless.

Low expectations and a tolerance of being walked all over.

The reason why the country has been such a mess for decades.

There was an interesting article how the Irish media welcomed these crumbs, thank God for small mercies while the British media lambasted it as adding insult to injury.

I’d say blonde is ure normal hair colour Lauren !! Jesus wept !!

Fair play. Do you think that maybe Ulster Bank should take its customers to court for the distress they caused it. ?

Lauren I seriously question your level of understanding of people who pay bills week to week. I can only conclude that you must be living in a bubble (or mammy and daddy pays for your bubble) completely divorced from economic reality.

I manage my money perfectly – only the fact i cant touch it when its in a bank, what a moronic comment !

very hard to manage your money when your salary transfer hasn’t been completed by the bank.

I imagine she’s joking. People on this website are the most outrageously jumpy crew ive ever seen

I’m not joking at all. Everyone looking for compo.. too much of that in Ireland at the moment and too many people expecting handouts.. that’s the reason behind these people are living week to week.

You should have left it as a joke Lauren,otherwise your comment makes you look like an idiot that didn’t take the time to understand what happened at Ulster Bank.Despite what a pervious poster said you’re not a blond,even a blond is not that thick.

When your account balance doesn’t update for weeks on end it’s pretty impossible to manage your money at all. Only that I had accounts with other banks I’d have been totally stuffed! Couldn’t even pay money into my UB accounts, to cover outgoing payments or even see if they had been paid at all! €25 is an insult but only what you’d expect from RBS. I have a Halifax account in the Uk and they treat their customers like something they scraped off the bottom of their shoe.

Get your head out of your ass!

Oh Lauren, I wish I could live in your little world… it must be lovely.