This site uses cookies to improve your experience and to provide services and advertising. By continuing to browse, you agree to the use of cookies described in our Cookies Policy. You may change your settings at any time but this may impact on the functionality of the site. To learn more see our Cookies Policy.
OK
Dublin: 17 °C Thursday 19 July, 2018
Advertisement

Ryanair to sue Budget Travel over 'unauthorised selling' of tickets

The airline claims that Budget Travel mis-sells Ryanair flights by screenscraping ticket information from the airline’s website and selling seats at inflated prices to consumers.

yanair Chief executive Michael O'Leary
yanair Chief executive Michael O'Leary
Image: Fiona Hanson/PA Wire/Press Association Images

RYANAIR HAS ANNOUNCED it is bringing a High Court case against an Irish travel agency over alleged unathorised selling of tickets for the airline’s flights.

The airline claims that Budget Travel mis-sells Ryanair flights by screenscraping ticket information from the airline’s website and selling seats at inflated prices to consumers. Budget Travel has rejected the claims.

In a statement, Ryanair said that it allowed and encouraged “price comparison only” websites to access its timetable and pricing information in the interest of price transparency. It says the licence agreement – which allows access in return for a €100 charitable donation – was open to all genuine price comparison websites but that, while many such as Skyscanner.net have signed up to the agreement, Budget Travel “has refused”.

Ryanair’s Stephen McNamara said:

Budget Travel has no permission or agreement with Ryanair and we have been forced to take legal action to insist that they immediately desist from unlawfully scraping and selling Ryanair’s low fare flights often at inflated prices to unsuspecting consumers.

Ryanair claims that the agency applies price mark-ups of €18 or more and fails to provide customers with a cost breakdown when selling seats.

It also says that the agency fails to pass on passenger details, meaning that Ryanair cannot communicate directly with customers in the event of changes to schedule or flight disruptions.

It said that Budget Travel fails to forward passenger credit card details, which means refunds cannot be passed onto customers directly, and that the agency charges upwards of €75 for returning funds issued by the airline to passengers.

Ryanair also said the agency did not offer ancillary services including special assistance reservation, seat reservation, and priority boarding, and fails to notify customers of the airline’s terms and conditions when booking.

Ryanair rapped over ‘sexist’ newspaper ads for cabin crew calendar>

Less than seven hours after Malev collapse, Ryanair announces new Budapest base>

  • Share on Facebook
  • Email this article
  •  

About the author:

Read next:

COMMENTS (21)

This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
write a comment

Leave a commentcancel