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Dublin: 12 °C Tuesday 21 May, 2013

Utility firms recover €440,000 in unpaid bills

However, the number of legal actions against householders has dropped significantly since last year.

Image: Chris Radburn/PA Wire/Press Association Images

ELECTRICITY AND GAS firms have recovered more than €440,000 in unpaid bills this year by taking householders to court, new figures show.

However, the number of legal actions has dropped significantly since the beginning of the recession. Some 236 cases reached the courts this year, down from 834 in 2008, according to business analysis firm Vision-net.

The average value of judgements awarded against householders was €1,834. This has also fallen since last year, when the average was €2,757.

Christine Cullen, the managing director of Vision-net, said there was evidence of “some forbearance” among firms providing electricity, gas, heating oil and waste collection.

However, she said the figures showed many families are still struggling to pay for basic utilities. Earlier this year, the Irish League of Credit Unions said almost half of working adults are late paying at least one bill every month.

“As unemployment rises, salaries drop and social welfare expenditure tightens, people are missing their payments so utility companies are forced to pursue consumers through the courts,” Cullen said.

She called on utility firms to “work towards agreed solutions” rather than allowing unpaid bills to mount up.

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Comments (29 Comments)

  • Living on an Island paying high prices for electricity. You would think by this day an age we could put them Atlantic currents to use by using wind turbines!

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  • @phillip. Wind turbines are not powered by electricity.

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  • John I’ve no problem paying for it. But electricity is a necessity not something for pleasure. My issue is the ridiculous prices they charge and the price hikes they add on. And my other issue is they made an agreement that once someone makes an effort to pay they won’t cut them off. I made such an agreement of so much per week when I was out of work. The girl I dealt with told me that I was in danger to be cut off cos they wanted double what I could afford to pay. Now that’s disgusting. it’s also not my responsibility to read my meter. They put a charge on my bill for this. So in response to your conment. I don’t mind paying for electricity. But I don’t like the way people are treated when there on hard times.

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    • There are other suppliers in the market that might offer better rates. The metres should be read a few times a year but every bill you get tells you if it’s accurate or estimate so if money is tight it would be worth phoning in the metre read every 2 months so you know you re paying the correct amount. By the way energy is expensive and the margins of profit all electricity suppliers work off is extremely low. Often less than 5%. It’s the cost of fossil fuels in particular gas ( about 70% of electricity is produced by gas) that’s drives up the electricity costs unfortunately…

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    • John 22/12/11 #

      @Pip, My comment wasn’t meant to be directed at you personally, it annoys me at times though to see so much energy waste…how many people leave lights on in unoccupied rooms for hours in their house? Same with heating and so on!

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    • You can submit the meter reading online and avoid paying for a phone call :)

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    • SMcB 23/12/11 #

      If you were smart about it, you would read your meter and not let the ESB send you a shock through the post.

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  • I’ve had the ESB threaten to cut me off cos they had estimated 3 bills and then send a bill that was read. they told me it was up to me to read the meter and ring in the reading. arseholes. even tho I was making payments each week. at least dick turpin wore a mask when he robbed people. these feckers do it bare faced.

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  • @Donncha. I do read my meter because 3 out of 4 bills is estimated. And I have shopped around. but like I said other companys will put there charges up after a certain amount of time.
    @ faithless I found they had they had a terrible attitude. The way the girl threatened to cut me off cos I couldn’t pay the amount she wanted me to pay. Even tho I was making an effort to make weekly payments.

    Look people need electricity and gas to keep warm cook food and so on. it is a needed service.
    And more so then anything I feel so sorry for elderly and venerable people who are afraid to put on the heating and that cos there afraid of the bills they will get. That’s a sad state of affairs.

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  • Having worked in the past for ESB electric Ireland I have very little sympathy for people who don’t read the meter on an estimated bill.

    Electricity is not a right. It is a service you get in advance and pay for after. Few customers seem to realise this.

    If doesn’t help that agencies like Mabs tell people in trouble to stop paying the electricity bills as a first point of action.

    I eagerly await the tide of red thumbs.

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  • My ESB bill is a metre read bill at least every third bill, tho usually every second. This is because my metre box is at the front of the house so the metre man can read it easily. If they cannot access your metre freely, then you are obliged to ring in the metre reading. It makes sense to do this anyway, to keep on top of your bill amount. My bills are seldom estimated, and I am careful about my usage, as a result, my bills are always very low. Electricity is surely the one bill that you NEED to pay, it would be very difficult to do without.

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  • Ciaro 22/12/11 #

    John, energy is expensive because the utility companies are overstuffed and overpaid. Which one do you work for?

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    • John 23/12/11 #

      My comment refers to ‘Energy’ use in general, not specifically Electricity. I don’t work for any Utility’s interests but am interested in sustainability.

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    • Anyway the discussion isn’t about cost, it’s more to do with keeping track of what you use. If you keep track you use less, and you have more money than before. Plus there’s more spare energy available -reducing the cost further for everyone. Or you could take a chance and let the energy companies measure it for you?

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  • Lets cable ourselves into the UK, increase competition, build a nuclear power plant etc

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  • The cost of electricity for the average household is about 5% of total outgoings (food, rent/mortgage, clothing, entertainment, etc) so in the overall scheme of things it shouldn’t be a huge burden.

    The problem arises for many people because the bill arrives only every two months. They are then faced with the prospect of having to pay it within a couple of weeks. If one bill is ignored, before they know it they have a four-month bill and suddenly they are in over their heads.

    One way to avoid this would be to pay TOWARDS your next bill. Calculate how much you are using per week and pay this through a post office, other payment outlets or online (ESB Electric Ireland allows you to pay any amount by Laser on their website).

    Don’t wait for the bill to arrive before doing so. Once you have a bill paid continue paying each week towards your next one. By the time it arrives it will be substantially paid off or could be in credit.

    Avoid the situation Pip found herself in by checking each bill and if it’s estimated submit your own reading either by phone or online. You will then get an amended bill. At least two bills will be estimated – meter readers call to premises four times a year but there are six billing periods. And sometimes when they call there is no access to the meter so the reading will be estimated. Remember, you can get any estimated bill adjusted to your own reading and it is vital to do so if there is a significant difference between the estimate and the actual reading. If you fail to do so you will eventually get a very nasty surprise in the post when an actual reading is taken and you get billed for accumulated usage.

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  • @John. I didn’t wait to see if one bill was estimated before paying it. When I was out of work I tried to pay so much per week. Now its kinda hard to pay towards your next bill when your trying to pay one off. As I’ve said in other posts. its a need these days and people need electricity and so on. specially if you have kids or are elderly. And its not the paying for it. its the increases they keep adding on. And I can tell you for certain out of the last 6 bills I have received 2 were read. And for the girl to tell me that’s its my responsibility to read my meter. how’s that my job.

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  • It’s not your job to read the meter, Pip, but it’s in your self-interest to do so if the meter reader fails to get access to it. All the electricity suppliers highlight estimated readings on their bills and invite customers to submit their own readings. This can be done by phone or online. You are only asking for trouble in the form of a large bill if you fail to do so.

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  • Si Mon 23/12/11 #

    Sine when did we start calling companies firms????

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  • as I’ve said already I don’t mind paying for electricity. But what gets me is their attitude. And the increases they keep putting on the bills. and other suppliers are out there and yeah they May be cheaper. but read the small print. that’s for a while then their prices go right up too. so better the devil you know

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    • Hold on now, you won’t check your meter, and you haven’t shopped around? Sure, don’t let personal responsibility get on the way of a good moan.

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    • It is unlikely another elevtricity provider would take you on as a customer if you are in arrears already. This becomes a vicious circle where the customer in arrears is tied into a more expensive provider and cannot shop around. Agree about reading the meter tho, must do that.

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    • I’ve never noticed the ESB to have an ‘attitude’, in fact, I find them to be one of the nicer companies to deal with. Althoigh their new phone system is beyond annoying. Yes, the cost of electricity has risen, but so has the cost of fuel, so it stands to reason that bill costs have increased. If the cost of electricity rises, then you just have to become even more energy aware at home. Even boiling a kettle less often, and cutting down on use of things like hairdryers will save money on your bill. Your ESB bill can be one of your smallest monthly bill costs with a little bit of effort.

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    • In fairness to the ESB, or Electric Ireland, they do have some decent tools available (online and via ‘Apps’) to help with meter readings and lowering consumption. The Appliance Calculator App, although I’m disappointed it doesn’t have a split between day/night rates, is a useful tool for checking out the electricity usage of most things you could think of in an average household.

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    • Will check that out, thanks.

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