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SIXTY-EIGHT PER cent of patients are unaware that they can officially complain about their hospital stay.
An Irish Society for Quality and Safety in Healthcare survey revealed that although 93 per cent of the patients surveyed were satisfied with the service they received, one in every five wanted to discuss an area of dissatisfaction but a third felt they never had the opportunity to do so.
The aspects of care that patients were most dissatisfied with included emergency department conditions and waiting times and lack of information about hospital routines, tests, medication side effects and after-care.
So today we want to know: Have you ever lodged a complaint about a hospital?
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