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AIB's First Trust refunds £350,000 to customers over fee error

Thousands of customers are receiving a refund, after the bank mistakenly added certain charges to exempt accounts.

Image: wwarby via Creative Commons

AIB’S NORTHERN IRELAND operation First Trust is refunding £347,187 to thousands of customers who were incorrectly charged fees.

The bank said that the issue affects 8,805 customers and the average refund is £40 and includes compensatory interest.

The issue arose when the bank manually added fees to certain accounts which should have been exempt from the charges, and First Trust has apologised to the customers affected by the error.

In May, AIB announced it was refunding €8.3 million including compensatory interest to people who had unsuccessfully attempted to withdraw cash from ATMs and had their accounts debited.

The bank said that new anti-fraud measures had meant that some accounts were debited for withdrawals in which customers had not actually received the cash.

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