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Bank of Ireland says payments now being made to customers following 'processing delay'

Customers were left out of pocket as a result of the delay this morning.
Jul 10th 2019, 9:20 AM 45,748 75

Updated Jul 10th 2019, 12:09 PM

BANK OF IRELAND has said that payments to customers across the country are now being made following a “processing delay”.

Customers were left without payments to their accounts this morning following an issue with the bank, while problems with debit card payments have also been reported.

The bank has now confirmed that payments are posting to customer accounts, and apologised again for the inconvenience caused.

Customers contacted Bank of Ireland on Twitter this morning, when the company said it was aware of the problem and working to resolve it.

It is not known how many customers were affected by the delay.

A similar problem occurred yesterday morning, when the Department of Employment Affairs and Social Protection reported a number of individuals had issues receiving their social welfare payments.

That problem appeared to have been resolved by yesterday afternoon, before further issues arose this morning.

A spokesman for Bank of Ireland told that the bank would continue to provide updates to customers across its channels.

A spokeswoman for the Department of Employment Affairs and Social Protection said it had been in contact with the bank, and reported that affected accounts would be updated correctly by lunchtime today.

The Department also confirmed that social welfare payments to all other banks were processed without any difficulty this morning, and that it is continuing to monitor the situation.

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Stephen McDermott


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