# Consumer rights

Last month

August 2023

# uk flights

EU consumer body offers advice to Irish passengers left stranded by UK airport disruptions

Carriers can cite “extraordinary circumstances” as reason not to offer compensation to passengers.

9.5k

Aug 30th 2023, 7:57 PM

Last year

2022

# Turbulent Times

Passengers who missed flights due to Dublin Airport chaos have 'no automatic right to redress'

Dublin Airport Authority may also face financial penalties, according to regulators.

33.2k

May 31st 2022, 12:38 PM

All time

# Consumer rights

Junior minister urges shoppers to be aware of pitfalls ahead of Black Friday and Cyber Monday

Shoppers are being warned to double check the location of the shop they’re buying from, and that the price is actually a discount.

10.1k

Nov 24th 2021, 6:30 AM

# know your rights

Phones, plans and contracts: How will the closure of Carphone Warehouse in Ireland affect customers?

Contracts should continue as normal – here’s what you need to know.

27.2k

Apr 21st 2021, 3:52 PM

# Consumer rights

House of Fraser won't be honouring or reissuing Irish gift cards (but it is reissuing British ones)

This is despite House of Fraser saying in August that gift cards could be replaced with the full value being honoured.

58.2k

Jan 10th 2019, 6:05 AM

# Consumer rights

The government plans to slap a minimum five-year expiration date on all gift cards

The Minister for Business says a lack of vouchers regulation ’causes confusion and worry’ for shoppers.

10.9k

Jun 5th 2018, 4:03 PM

# Consumer rights

Inspector says 'an awful lot' of bouncy castles haven't been safety-checked

Bouncy castles are one of many holiday-related items people are being warned to ensure they are safety-certified.

13.1k

Jul 2nd 2017, 7:30 AM

# Consumer rights

Aunt Mary has bought you another horrible Christmas jumper. So, can you return it?

It’s the time of year when people need to know their consumer rights – here’s the lowdown.

11.6k

Dec 26th 2015, 10:00 AM

# Consumer rights

The European Union has a bone to pick with Disneyland

Are customers some certain countries being charged more?

21.4k

Jul 29th 2015, 7:21 AM

# Consumer protection

Shoppers should soon get a lot more rights - here's how

Consumer laws are about to get a shake up.

21.7k

May 25th 2015, 2:07 PM

# Consumer rights

Getting a refund for that iPhone app you don't want has become a lot easier

iPhone and iPad users now have 14 days to request a refund for any app, song, album or book they purchase without having to give a reason.

11.9k

Dec 29th 2014, 5:05 PM

# I love it really i do...

I've been given a horrendous gift? Can I return it? Here are your consumer rights...

Changed your mind? Got a horrible jumper? Or is something simply broken?

13.1k

Dec 26th 2014, 6:30 PM

# Kick Up a Fuss

Which industry did Irish consumers complain about most in 2013?

No prizes…

21.0k

Aug 29th 2014, 10:18 PM

# know your rights

Ryanair, Aer Lingus and Greyhound among companies pursued by consumer agency

The National Consumer Agency received 56,000 contacts last year.

9.3k

Jul 29th 2014, 6:30 AM

Voices

Column: Today you will see one way the EU does actually make life better

Promise, says minister for state Paschal Donohoe, who wants you to know that consumer is a winner under new EU legislation.

Jul 1st 2014, 1:30 PM

# hidden charges

Hate hidden fees and extra charges? They will be a thing of the past from today

New legislation that boosts consumer rights comes into effect.

18.2k

Jun 14th 2014, 9:00 AM

# On The Dotted Line

Consumer agency wants to make contracts fairer

Have you a contract that automatically renews or has unequal obligations? Then you should read this.

4.7k

Jun 5th 2014, 7:30 AM

# Consumer rights

'A powerful watchdog with real teeth': Ireland to get a new consumer body

The Competition and Consumer Protection Bill 2014 will also ‘modernise’ laws relating to media mergers.

6.3k

Mar 31st 2014, 2:06 PM

# Soft touch

The State still puts banking needs ahead of people's rights - FLAC

The Free Legal Advice Centres says boom time soft-touch regulation “persists to this day”

5.0k

Mar 7th 2014, 1:38 PM

# Game Change

Xtra-vision reverses policy on pre-ordered Xbox One consoles

From today, any person who collects their pre-ordered XBox One will not have to purchase an additional game in order to receive their console.

33.8k

Nov 26th 2013, 1:59 PM

# No deal

Anger as Xtra-Vision doesn’t honour Xbox pre-orders unless extra game is bought

This requirement was asked of pre-order customers even if they had already paid in full for the new Xbox One console.

53.0k

141

Nov 25th 2013, 10:28 PM

# phone bill

Roaming charges in the EU could be banned soon

The new legislative package launched today could bring the end to roaming charges and compulsory 24 month contracts.

8.7k

Sep 11th 2013, 9:48 PM

# All about the price tag

Consumer watchdog took over 100 actions in 2012

The National Consumer Agency issued 71 on the spot fines to traders who incorrectly displayed their prices last year, issuing notices to a further 40.

5.4k

Jul 11th 2013, 8:28 PM

# Consumers

Ofcom sets out proposals to tackle mid-contract price rises

The regulator is considering introducing rules allowing customers to exit their contract without penalty if prices are raised in the middle of a contract term.

3.9k

Jan 3rd 2013, 11:48 AM