Advertisement
#Open journalism No news is bad news

Your contributions will help us continue to deliver the stories that are important to you

Support The Journal
Dublin: 5°C Monday 8 March 2021

#customers

# customers - Tuesday 19 January, 2021

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
# Uk Websites
# Uk Websites

'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK

Jan 19th 2021, 4:09 PM 59,261 Views 81 Comments

Customers have reported getting refunds after couriers temporarily paused their services for UK websites.

# customers - Tuesday 17 March, 2020

An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff
# Special Measures
# Special Measures

An Post extends opening times and brings in special measures to lower coronavirus risk to customers and staff

Mar 17th 2020, 7:48 PM 84,853 Views 48 Comments

A stamp price increase has also been delayed.

# customers - Tuesday 24 July, 2018

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them
# Culture
# Culture

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them

Jul 24th 2018, 2:30 PM 13,688 Views 37 Comments

The review found there is still a crisis-era mindset in several executive committees.

# customers - Sunday 6 May, 2018

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming
# Sanctioned
# Sanctioned

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming

May 6th 2018, 9:15 AM 19,096 Views 32 Comments

The communications regulator found the mobile carrier was not complying with EU rules.

# customers - Wednesday 25 April, 2018

3,400 new victims of tracker mortgage scandal identified
# Tracker Mortgage Scandal
# Tracker Mortgage Scandal

3,400 new victims of tracker mortgage scandal identified

Apr 25th 2018, 12:01 PM 13,698 Views 52 Comments

37,100 customers affected by the scandal have now been identified, with €459 million in redress paid to date.

# customers - Monday 16 April, 2018

Tech retailer Click.ie to go into liquidation after months of customer complaints
# Liquidation
# Liquidation

Tech retailer Click.ie to go into liquidation after months of customer complaints

Apr 16th 2018, 12:28 PM 30,582 Views 29 Comments

The company sells refurbished smartphones at marked down prices.

# customers - Monday 26 March, 2018

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts
# In The Post
# In The Post

Fuming customers say tech retailer Click.ie hasn't shipped their phones or issued receipts

Mar 26th 2018, 12:05 AM 53,382 Views 48 Comments

The company sells refurbished smartphones at at marked down prices.

# customers - Friday 29 December, 2017

How Much of a Horrible Customer Are You?
# Sales Time
From The Daily Edge
# Sales Time

How Much of a Horrible Customer Are You?

Dec 29th 2017, 3:30 PM 7,668 Views 2 Comments

The sales are bringing out the worst in us all.

# customers - Monday 18 December, 2017

Click.ie says tech products are being shipped as customers panic about Christmas gifts
# In The Post
# In The Post

Click.ie says tech products are being shipped as customers panic about Christmas gifts

Dec 18th 2017, 6:28 PM 27,092 Views 35 Comments

Customers have also complained that the company is ignoring their calls.

# customers - Thursday 7 December, 2017

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund
# Refunds
# Refunds

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund

Dec 7th 2017, 11:50 AM 13,853 Views 49 Comments

The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.

# customers - Monday 9 October, 2017

Eir fined over €10,500 after it admitted overcharging customers
# Courts
# Courts

Eir fined over €10,500 after it admitted overcharging customers

Oct 9th 2017, 6:30 PM 20,652 Views 42 Comments

The case was heard in Dublin District Court.

# customers - Sunday 2 July, 2017

Ryanair denies splitting up families on flights, but customers are not happy
# Seat Allocation
# Seat Allocation

Ryanair denies splitting up families on flights, but customers are not happy

Jul 2nd 2017, 6:00 AM 71,890 Views 115 Comments

Passengers are being charged extra to sit together, but the airline has denied changing its policy.

# customers - Saturday 27 May, 2017

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure
# Computer Outage
# Computer Outage

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure

May 27th 2017, 1:33 PM 32,371 Views 28 Comments

Some passengers have suggested that the outage was caused by a lightning strike.

# customers - Saturday 13 May, 2017

Ryanair's marketing chief: 'I don't want customers to love us'
# Transport
# Transport

Ryanair's marketing chief: 'I don't want customers to love us'

May 13th 2017, 6:30 AM 25,029 Views 54 Comments

Kenny Jacobs said the budget airline is now ‘nice enough’.

# customers - Sunday 29 January, 2017

"It's the future": Restaurants and cafés are cracking down on smoking outside
# Lights Out
# Lights Out

"It's the future": Restaurants and cafés are cracking down on smoking outside

Jan 29th 2017, 7:45 AM 31,327 Views 30 Comments

Two business owners told us why they’ve done it.

# customers - Tuesday 24 January, 2017

Explainer: How people on tracker mortgages were shafted by financial institutions
# Banking Error
# Banking Error

Explainer: How people on tracker mortgages were shafted by financial institutions

Jan 24th 2017, 6:21 PM 33,548 Views 48 Comments

There have been calls for gardaí to investigate the tracker mortgage scandal.

# customers - Tuesday 20 December, 2016

ESB to replace 27,000 meters that may be overcharging customers
# Refunded
# Refunded

ESB to replace 27,000 meters that may be overcharging customers

Dec 20th 2016, 8:40 AM 22,643 Views 30 Comments

It estimates that around 10% of these could be faulty.

# customers - Monday 11 July, 2016

Irish Water revenue from bills slashed almost in half
# Water Charges
# Water Charges

Irish Water revenue from bills slashed almost in half

Jul 11th 2016, 1:13 PM 24,264 Views 133 Comments

The suspension of charges was announced by the government as the fifth bill was being issued to customers.

# customers - Wednesday 11 May, 2016

Over 70 Tesco outlets to go on strike from Monday
# TESCO STRIKE
# TESCO STRIKE

Over 70 Tesco outlets to go on strike from Monday

May 11th 2016, 5:42 PM 38,534 Views 110 Comments

The workers are protesting changes to contacts for up to 300 staff members.

# customers - Tuesday 29 December, 2015

The post-Christmas sales are a 'mixed bag' for Irish retailers
# High Street
# High Street

The post-Christmas sales are a 'mixed bag' for Irish retailers

Dec 29th 2015, 6:10 AM 18,559 Views 22 Comments

Footfall is down, but spending is up.

# customers - Tuesday 24 November, 2015

Customers warned over fire-risk tumble dryers
# Indesit
# Indesit

Customers warned over fire-risk tumble dryers

Nov 24th 2015, 10:45 AM 29,552 Views 28 Comments

The affected brands are all marketed in Ireland.

# customers - Thursday 19 November, 2015

Complaints upheld against two Irish food retailers about their special offers
# Not So Special
# Not So Special

Complaints upheld against two Irish food retailers about their special offers

Nov 19th 2015, 6:10 AM 56,501 Views 31 Comments

Customers at Dunnes Stores and Supervalu both felt they got an unfair deal.

# customers - Wednesday 11 November, 2015

Post Office aims to fill customer service gap left by banks with new current accounts
# Diversification
# Diversification

Post Office aims to fill customer service gap left by banks with new current accounts

Nov 11th 2015, 4:20 PM 13,003 Views 29 Comments

An Post has seen its business impacted by a movement away from cash payments.

# customers - Tuesday 6 October, 2015

Irish Water's getting 300% more calls today than usual
# Hangin On The Telephone
# Hangin On The Telephone

Irish Water's getting 300% more calls today than usual

Oct 6th 2015, 4:34 PM 25,135 Views 121 Comments

It’s all because of something pretty simple.

# customers - Monday 5 October, 2015

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...
# Pay Up
# Pay Up

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...

Oct 5th 2015, 8:00 PM 36,305 Views 77 Comments

The year of Saipan and Nadine Coyle forgetting her age we began paying for our plastic bags.

# customers - Thursday 1 October, 2015

UPC customers are now Virgin Media customers - so will our remote controls work now?
# What Will It Mean?
# What Will It Mean?

UPC customers are now Virgin Media customers - so will our remote controls work now?

Oct 1st 2015, 7:30 PM 47,788 Views 54 Comments

Their CEO says they will. But what else will the UPC rebrand mean for existing customers?

# customers - Monday 28 September, 2015

This Dublin pub is sharing nightmare customer stories
# Thomas House
# Thomas House

This Dublin pub is sharing nightmare customer stories

Sep 28th 2015, 9:00 PM 30,102 Views 8 Comments

The takeaway? People who work in pubs are SAINTS.

# customers - Thursday 3 September, 2015

Eircom says services are returning to normal today
# Error
# Error

Eircom says services are returning to normal today

Sep 3rd 2015, 3:57 PM 9,373 Views 20 Comments

The loss of service yesterday impacted customers south of the country and in Dublin.

# customers - Wednesday 26 August, 2015

These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'
# A Little Respect
From The Daily Edge
# A Little Respect

These diners are being called the 'worst customers ever' for leaving a waitress this 'tip'

Aug 26th 2015, 8:24 AM 12,812 Views 11 Comments

‘LOL’. Nice, real nice.

# customers - Friday 29 May, 2015

The Bank of Ireland is moving in the right direction on mortgages
# The Right Direction
# The Right Direction

The Bank of Ireland is moving in the right direction on mortgages

May 29th 2015, 7:52 PM 12,209 Views 56 Comments

The bank has made cuts to its fixed-rate mortgages.

# customers - Sunday 3 May, 2015

Bank of Ireland customers can access their accounts again after being locked out
# Bad Buzz
# Bad Buzz

Bank of Ireland customers can access their accounts again after being locked out

May 3rd 2015, 4:21 PM 33,217 Views 41 Comments

The bank has apologised for any inconvenience caused.

# customers - Tuesday 7 April, 2015

Three says issues with mobile service resolved
# Call Me Maybe
# Call Me Maybe

Three says issues with mobile service resolved

Apr 7th 2015, 9:03 AM 12,001 Views 36 Comments

Thousands of customers were experiencing difficulties since yesterday afternoon.

# customers - Thursday 2 April, 2015

Poll: Would you shop in Dunnes today?
# Your Say
# Your Say

Poll: Would you shop in Dunnes today?

Apr 2nd 2015, 9:18 AM 66,509 Views 214 Comments

Or would you avoid the shops in support of the workers?

# customers - Tuesday 24 March, 2015

Starbucks stops writing 'race together' on cups after 'cascade of negativity'
# Talking Shop
# Talking Shop

Starbucks stops writing 'race together' on cups after 'cascade of negativity'

Mar 24th 2015, 7:36 AM 15,169 Views 29 Comments

They haven’t given up on the whole idea though.

# customers - Friday 6 February, 2015

Vodafone lost 278 customers A DAY in 2014
# See Ya
# See Ya

Vodafone lost 278 customers A DAY in 2014

Feb 6th 2015, 5:11 PM 28,887 Views 118 Comments

The telecoms giant is struggling to compete in the 4G data pack market here

# customers - Tuesday 27 January, 2015

VHI customer? A small bit of good news for you
# VHI
# VHI

VHI customer? A small bit of good news for you

Jan 27th 2015, 11:52 AM 16,486 Views 8 Comments

Might save you a few bob.

# customers - Thursday 8 January, 2015

Ryanair says beware of 'screenscraper' websites that use its name to sell flights
# Don't Fly With Me
# Don't Fly With Me

Ryanair says beware of 'screenscraper' websites that use its name to sell flights

Jan 8th 2015, 6:25 PM 16,668 Views 39 Comments

The airline has won a case against a site that used its URL.

# customers - Saturday 25 October, 2014

Galway County Council calls on Government to suspend water charges
# Irish Water
# Irish Water

Galway County Council calls on Government to suspend water charges

Oct 25th 2014, 3:31 PM 17,412 Views 68 Comments

The motion was put forward by Independent Councillor James Charity.

# customers - Tuesday 30 September, 2014

UPC broadband back up after technical difficulties across parts of Dublin
# Computer Says No
# Computer Says No

UPC broadband back up after technical difficulties across parts of Dublin

Sep 30th 2014, 6:00 PM 21,738 Views 40 Comments

Engineers worked to fix the problem, said the broadband provider.

# customers - Saturday 27 September, 2014

Fourth man appears in court over cocaine seizure off Irish coast
# Leeds
# Leeds

Fourth man appears in court over cocaine seizure off Irish coast

Sep 27th 2014, 7:50 PM 10,199 Views 0 Comments

The man was charged last night by police in the United Kingdom.

1 2 3