#Open journalism No news is bad news

Your contributions will help us continue to deliver the stories that are important to you

Support The Journal
Dublin: 13°C Saturday 26 September 2020


# customers - Tuesday 17 March, 2020

# customers - Tuesday 24 July, 2018

Irish banks are fond of customer-first slogans - but the Central Bank says they're not living up to them

The review found there is still a crisis-era mindset in several executive committees.

# customers - Sunday 6 May, 2018

Tesco Mobile got a slap on the wrist for months of overcharging customers on EU roaming

The communications regulator found the mobile carrier was not complying with EU rules.

# customers - Wednesday 25 April, 2018

3,400 new victims of tracker mortgage scandal identified

37,100 customers affected by the scandal have now been identified, with €459 million in redress paid to date.

# customers - Monday 16 April, 2018

Tech retailer to go into liquidation after months of customer complaints

The company sells refurbished smartphones at marked down prices.

# customers - Monday 26 March, 2018

Fuming customers say tech retailer hasn't shipped their phones or issued receipts

The company sells refurbished smartphones at at marked down prices.

# customers - Friday 29 December, 2017

From The Daily Edge How Much of a Horrible Customer Are You? Sales Time

How Much of a Horrible Customer Are You?

The sales are bringing out the worst in us all.

# customers - Monday 18 December, 2017 says tech products are being shipped as customers panic about Christmas gifts

Customers have also complained that the company is ignoring their calls.

# customers - Thursday 7 December, 2017

Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund

The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.

# customers - Monday 9 October, 2017

Eir fined over €10,500 after it admitted overcharging customers

The case was heard in Dublin District Court.

# customers - Sunday 2 July, 2017

Ryanair denies splitting up families on flights, but customers are not happy

Passengers are being charged extra to sit together, but the airline has denied changing its policy.

# customers - Saturday 27 May, 2017

British Airways cancels all flights from Heathrow and Gatwick after massive IT failure

Some passengers have suggested that the outage was caused by a lightning strike.

# customers - Saturday 13 May, 2017

Ryanair's marketing chief: 'I don't want customers to love us'

Kenny Jacobs said the budget airline is now ‘nice enough’.

# customers - Sunday 29 January, 2017

"It's the future": Restaurants and cafés are cracking down on smoking outside

Two business owners told us why they’ve done it.

# customers - Tuesday 24 January, 2017

Explainer: How people on tracker mortgages were shafted by financial institutions

There have been calls for gardaí to investigate the tracker mortgage scandal.

# customers - Tuesday 20 December, 2016

ESB to replace 27,000 meters that may be overcharging customers

It estimates that around 10% of these could be faulty.

# customers - Monday 11 July, 2016

Irish Water revenue from bills slashed almost in half

The suspension of charges was announced by the government as the fifth bill was being issued to customers.

# customers - Wednesday 11 May, 2016

Over 70 Tesco outlets to go on strike from Monday

The workers are protesting changes to contacts for up to 300 staff members.

# customers - Tuesday 29 December, 2015

The post-Christmas sales are a 'mixed bag' for Irish retailers

Footfall is down, but spending is up.

# customers - Tuesday 24 November, 2015

Customers warned over fire-risk tumble dryers

The affected brands are all marketed in Ireland.

# customers - Thursday 19 November, 2015

Complaints upheld against two Irish food retailers about their special offers

Customers at Dunnes Stores and Supervalu both felt they got an unfair deal.

# customers - Wednesday 11 November, 2015

Post Office aims to fill customer service gap left by banks with new current accounts

An Post has seen its business impacted by a movement away from cash payments.

# customers - Tuesday 6 October, 2015

Irish Water's getting 300% more calls today than usual

It’s all because of something pretty simple.

# customers - Monday 5 October, 2015

UK in 'chaos' over plastic bag levy. What's all the fuss about? We did that 13 years ago...

The year of Saipan and Nadine Coyle forgetting her age we began paying for our plastic bags.

# customers - Thursday 1 October, 2015

UPC customers are now Virgin Media customers - so will our remote controls work now?

Their CEO says they will. But what else will the UPC rebrand mean for existing customers?

# customers - Monday 28 September, 2015

This Dublin pub is sharing nightmare customer stories

The takeaway? People who work in pubs are SAINTS.

# customers - Thursday 3 September, 2015

Eircom says services are returning to normal today

The loss of service yesterday impacted customers south of the country and in Dublin.

# customers - Wednesday 26 August, 2015

From The Daily Edge These diners are being called the 'worst customers ever' for leaving a waitress this 'tip' A Little Respect

# customers - Friday 29 May, 2015

The Bank of Ireland is moving in the right direction on mortgages

The bank has made cuts to its fixed-rate mortgages.

# customers - Sunday 3 May, 2015

Bank of Ireland customers can access their accounts again after being locked out

The bank has apologised for any inconvenience caused.

# customers - Tuesday 7 April, 2015

Three says issues with mobile service resolved

Thousands of customers were experiencing difficulties since yesterday afternoon.

# customers - Thursday 2 April, 2015

Poll: Would you shop in Dunnes today? Your Say This post contains a poll

Poll: Would you shop in Dunnes today?

Or would you avoid the shops in support of the workers?

# customers - Tuesday 24 March, 2015

Starbucks stops writing 'race together' on cups after 'cascade of negativity'

They haven’t given up on the whole idea though.

# customers - Friday 6 February, 2015

Vodafone lost 278 customers A DAY in 2014

The telecoms giant is struggling to compete in the 4G data pack market here

# customers - Tuesday 27 January, 2015

VHI customer? A small bit of good news for you VHI

VHI customer? A small bit of good news for you

Might save you a few bob.

# customers - Thursday 8 January, 2015

Ryanair says beware of 'screenscraper' websites that use its name to sell flights

The airline has won a case against a site that used its URL.

# customers - Saturday 25 October, 2014

Galway County Council calls on Government to suspend water charges

The motion was put forward by Independent Councillor James Charity.

# customers - Tuesday 30 September, 2014

UPC broadband back up after technical difficulties across parts of Dublin

Engineers worked to fix the problem, said the broadband provider.

# customers - Saturday 27 September, 2014

Fourth man appears in court over cocaine seizure off Irish coast

The man was charged last night by police in the United Kingdom.

# customers - Thursday 28 August, 2014

Delayed wage payments should be in accounts by end of day

Bank of Ireland said many payments have already been processed and apologised for the delay.

1 2 3