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Delta flights delayed for a second day as computer problems continue

The Dublin to New York flights were delayed over an hour and three hours and a flight bound for Atlanta was delayed by five.
Aug 9th 2016, 6:47 PM 9,051 3

TRAVELLERS ON DELTA Air Lines endured hundreds more canceled and delayed flights as the carrier slogged through day two of its recovery from a global computer outage.

The Dublin to New York flights were delayed over an hour and three hours and a flight bound for Atlanta was delayed by five.

By late morning, nearly 400 Delta flights had been scrubbed and more than 700 delayed, according to tracking service FlightStats Inc.

The disruptions followed about 1,000 cancellations and 2,800 delayed flights yesterday after a power outage at Delta’s Atlanta headquarters tripped a meltdown of its booking, communications and other systems.

The airline was back online after a few hours yesterday, but the outages were so widespread that it was still dealing with the ripple effects a day later.

Delta Outage Source: AP Photo/Branden Camp

More than 1,000 people spent the night at Narita Airport outside Tokyo because of the shutdown. While flights resumed in the morning, Delta spokeswoman Hiroko Okada said more delays were expected.

Delta also extended a travel-waiver policy to help stranded passengers rearrange their travel plans.

The airline posted a video apology by CEO Ed Bastian. And it offered refunds and $200 in travel vouchers to people whose flights were canceled or delayed at least three hours.

Delta’s challenge will be to find enough seats on planes during the busy summer season to accommodate the tens of thousands of passengers whose flights were scrubbed.

Airlines have been putting more people in each plane, so when a system of a major carrier crashes, as has happened with others before Delta, finding a new seat for the waylaid becomes more difficult.

Last month, the average Delta flight was 87% full.

Read: Tens of thousands of Delta passengers disrupted after “major system-wide network outage”

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Associated Press


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