Skip to content

Readers like you keep news free for everyone.

More than 5,000 readers have already pitched in to keep free access to The Journal.

For the price of one cup of coffee each week you can help keep paywalls away.

Image: Mark Stedman/Photocall Ireland

Eircom pays €275k penalty for failing to repair faults equally

ComReg found that Eircom was repairing more faults to its own retail arm’s customers than that of other operators’ customers.
Aug 7th 2013, 7:09 PM 10,581 38

EIRCOM HAS PAID the communications regulator ComReg a penalty of €275,000 following a breach of its non-discrimination obligations to repair both retail and wholesale faults equally.

The company’s wholesale service serves more than 60 national and international service providers including O2, Vodafone, Verizon, Imagine and Perlico.

ComReg found that, on average, Eircom was repairing a higher percentage of faults to its own retail arm’s customers compared to faults of other operators’ customers.

The regulator said today that in addition to the penalty paid by Eircom, the company has committed to publicaton of detailed information regarding ongoing performance in relation to such repairs on a quarterly basis from July 2013.

“This will provide additional transparency to other authorised operators to enable them to demonstrate to their customers that Eircom provides an equivalent repair service to customers of other authorised operators,” it added.

ComReg said it will now continue to monitor the performance in this area to ensure ongoing compliance.

Read: Eircom not repairing faults equally – ComReg>

Supreme Court: Eircom can continue ‘three strikes’ policy on illegal downloading>

Making a difference

A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article.

Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

For the price of one cup of coffee each week you can make sure we can keep reliable, meaningful news open to everyone regardless of their ability to pay.

Send a tip to the author

Michelle Hennessy


    Back to top