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QUIZ: How Well Do You Know Your Online Consumer Rights?

There are many things to be aware of before you buy.
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YOU MAY NOTICED a little something called Cyber Monday was on yesterday.

It’s a day when lots of retailers online offer huge discounts.

Seems like a great way to pick up a bargain, right? Well, sure – but you have to be careful when buying online too.

So – how well do you actually know your online consumer rights?

Let’s find out.

1. Do you have stronger rights when buying online from a business based in the EU?
Flickr/CC
I don't know
No

Yes
I think it depends
2. Do you have the right to return something if you change your mind?
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No
Yes, within 14 days

Yes, within a month
I don't know
3.When does the cooling off period finish when you buy online?
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14 days after you buy the item
7 days after you receive it

14 days after you receive the item
As soon as you click 'buy'
4. Does the Consumer Rights Directive apply when you buy online outside of the EU?
Shutterstock
Yes
No
5. Do you have the same rights when buying from an individual online as from a business?
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No
Yes
6. Do you have the right to a refund if your goods are not delivered?
Flickr
No
Yes
7. Do you have to pay for the cost of returning the goods if they turn out to be faulty?
Flickr/CC
Yes
No
8. How long do you have to return something after you cancel it?
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Whenever you can get to the post office
14 days from the date of cancellation

5 days from cancellation
14 days from purchase
Answer all the questions to see your result!
ConsumerHelp
You scored out of !
You know your online consumer rights back to front
Good on you, you know what you're doing online.
Share your result:
ConsumerHelp
You scored out of !
You know your online consumer rights pretty well
You're pretty confident in your rights, but no harm brushing up a little.
Share your result:
ConsumerHelp
You scored out of !
You need a little brushing up on your online consumer rights
You're nearly there, just need a little more information and you'll be set.
Share your result:
ConsumerHelp
You scored out of !
You have a good bit to learn
Might be an idea to do a little researching of your consumer rights - for your own protection online.
Share your result:

So how did you do? Need to brush up a little or are you an online rights whiz? No matter how well you did (or didn’t), you can always find everything you need to know at the Competition and Consumer Protection website.  Simply click here for more information and lots more advice.

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