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Dublin: 1 °C Sunday 15 December, 2019

Passengers urged to check if Ryanair owes them compensation for cancelling flights

Hundreds of flights are going to be cancelled.

Image: Mark Stedman/PA

THE COMMISSION FOR Aviation Regulation (CAR) has urged customers affected by the widespread Ryanair cancellations to check if they’re entitled to money.

In a statement issued yesterday, the airline announced that it is to cancel 40-50 flights every day until the end of October to improve its punctuality.

The airline said its punctuality has fallen below 80% in the first two weeks of September due to a number of reasons including air traffic control (ATC) strikes, weather disruptions and the impact of increased holiday allocations to pilots and cabin crew.

But now the CAR has issued a statement reminding customers of their rights under EU law. Many, the commission said, could be entitled to compensation on top of refunds.

It read: “The Commission for Aviation Regulation would like all passengers affected by cancellations to Ryanair flights to be aware of their rights and has issued the following statement:

“If you have been affected by the Ryanair programme of flight cancellations you are entitled to a choice of refund or rerouting. Compensation may also be payable depending on the notice period Ryanair has given you.”

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