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Ryanair CEO Michael O'Leary
Ryanair CEO Michael O'Leary
Image: Richard Drew/AP/Press Association Images

Ryanair publishes complaints email address after NCA action

The carrier confirmed yesterday it was dropping a court action challenging the agency’s order.
Oct 1st 2013, 9:15 AM 13,806 37

RYANAIR HAS AGREED to bring in an email address for customer complaints after government watchdog the National Consumer Agency took action against the no-frills carrier.

The NCA launched an enforcement action against the airline back in May in an effort to compel it to publish an address, in line with e-commerce laws. That followed a similar successful action against Aer Lingus.

Ryanair had exercised its right to appeal the action, and the case was listed to go ahead at Swords District Court yesterday. However, yesterday morning Ryanair confirmed the appeal was being withdrawn, and published the address customerqueries@ryanair.com on its website.

CEO of the NCA Karen O’Leary said that providing an email address was one of the basic obligations traders had to adhere to when doing business on the internet.

“This requirement is set out in law and the National Consumer Agency is ensuring that traders, including airlines, comply with their obligations.”

Read: “I’ve made mistakes… I have to change those rough edges” — Michael O’Leary

Read: Ryanair promises to refund Dr Sattar for Leicester Flight fees >

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Daragh Brophy

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