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Most complaints made to children's watchdog are about schools

The office dealt with 1,639 complaints in 2015.
Sep 28th 2016, 11:00 AM 10,032 22

THERE WAS AN 8% increase in the number of complaints received by the Ombudsman for Children’s Office (OCO) last year, according to the annual report for 2015.

The office dealt with 1,639 complaints made by, or on behalf of children, across every sector.

Education was the subject of the largest amount of complaints (45%), with the majority specifically related to schools.

The Ombudsman for Children, Dr Niall Muldoon, said, “It is my view that the autonomy afforded to Irish schools means that the Government has not been able to exercise the necessary responsibility and oversight.

It is time to recalibrate the balance between the autonomy of schools and the oversight by Government to advance and protect children’s rights within the education system.

The second highest category related to family support, care and protection (25%). The management of child protection concerns were the most regularly raised issues. Muldoon added:

In dealing with these complaints we experienced repeated and significant delays by TUSLA, the Child and Family Agency.

“We raised this issue with TUSLA and intend to monitor it closely, as it is unfair to children and others that come to us with their complaint.”

The health sector was the subject of 14% of complaints, up from 11% in 2014. Complaints were made about waiting lists for services including hospital procedures, mental health services, speech and language therapy, and psychology.

Many parents also highlighted the challenges of obtaining services for their children, especially children with disabilities.

The OCO generated a report, A Word from the Wise, which spoke directly to children and young people about their experiences. One 16-year-old boy with an acquired brain injury said:

I can’t believe the struggle mammy needed to go to just to get the services I needed put in place.

The Ombudsman for Children said, “Children’s rights in Ireland is an unfinished project.

“I will continue with my team to liaise with all departments and public organisations, to work towards an Ireland where all children and young people are actively heard and respected, so that they can experience safe, fulfilling and happy everyday lives.”

Read: 97 people wanted to be the new Ombudsman for Children, but this man got the job>

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Cliodhna Russell

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