Skip to content
This site uses cookies. By continuing to browse, you agree to the use of cookies. You can change your settings or learn more here.
OK
#Open journalism No news is bad news

Your contributions will help us continue to deliver the stories that are important to you

Support The Journal
Image: Niall Carson/PA Wire

Ulster Bank hit by another technical problem

Just a week after resolving issues that left people unable to access their accounts, Ulster Bank has been hit by a delay in credit transfer files.
Dec 12th 2013, 11:09 AM 11,028 54

JUST ONE WEEK after resolving an issue that saw thousands of customers unable to access their online accounts, Ulster Bank has been hit with another technical problem.

The bank says it is “aware of an issue” and is looking into it as a priority after customers complained of not receiving payments overnight.

Ulster Bank says that the issue is caused by a delay in inward credit transfer files overnight.

The delay has meant that salaries haven’t been paid, but Ulster Bank says it is working to resolve the situation.

image

They are offering to “put it right” if customers are left out of pocket by the delay and are directing complainants to a complaints form on their website.

This is the third time the bank has experienced a technical fault that has affected customers. Before last week’s issues, customers were locked out of their accounts for up to a month last year.

Read: Ulster Bank says problems have been resolved

Read: Ulster Bank apologises as customers unable to withdraw cash from ATMs

Send a tip to the author

Paul Hosford

COMMENTS (54)

    Back to top