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Dublin: 10 °C Sunday 19 May, 2013

New website will fix potholes and streetlights… via Twitter

Fixyourstreet.ie allows residents to report local problems online or in a tweet – and the government has promised to respond to every single one.

Image: Martin Keene/PA Archive/Press Association Images

THE GOVERNMENT HAS launched a new website which aims to tackle potholes, graffiti and broken streetlights across the country.

Fixyourstreet.ie allows residents to report any issues on their street and promises a response to all complaints within two days. It will handle ‘non-emergency issues’ including potholes in roads and pavements, blocked street drains, broken streetlights and illegal dumping – which can be reported online or even via Twitter using the hashtag #fysie.

The site, which went live in a trial beta version today, is currently only available in the South Dublin County area. It is planned to run for three months, after which it is hoped it will be rolled out to cover the whole country. The site was promised in the Fine Gael/Labour coalition’s Programme for Government drafted in March.

A similar site, fixmystreet.com, operates in the UK but is not government-run.

Launching the scheme, minister for the Environment Phil Hogan said: “I see huge potential in this initiative to allow residents to bring matters to the attention of their council in a quick and easy way.” He added: “It is envisaged that once the pilot is completed and evaluated, it will be rolled out on a national basis with any necessary adaptations.”

Councillor Caitriona Jones, mayor of South Dublin County Council, welcomed the announcement. “I am extremely pleased and proud to acknowledge South Dublin County Council’s continued work towards the delivery of quality customer service,” she said. “This pilot further demonstrates South Dublin County Council’s already proven track record in collaborative working towards improving our citizens’ quality of life.”

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Comments (10 Comments)

  • For gods sake give them a chance before all the moaning begins, too negativity in this country.

    Reply
  • jrbmc 02/08/11 #

    Yea there’s a bunch of idiots that meet every now and then at a place called the Dail, none of them seem to be working ! Can you fix them ? Or should i write to Jimmy Saville at the BBC !

    Reply
  • The Dublin Council subcontractor system is absurd when it comes to repairing potholes in the city center when there are so few roads, yet their damage affect so many. They should have a permanent full time wage road repair team on the streets that can repair a pothole if they see one rather than having to have every job logged and added to a waiting list or quoted for by sub-contractors and no doubt costing thousands. They should be inspecting the streets themselves rather than relying on the public to do their job for them. Dublin City Center is a tiny area of roads that can be traveled quickly, yet I have seen massive road damage go un-noticed for weeks by the DCC until you actually phone them up and tell them about it. I get the impression the DCC doesn’t actually have a clue what is happening in the city day to day. There is also no system of quality control of these road repairs that are often poorly repaired, with just mounds of tarmac dumped on the road in many cases, yet others who can repair a road and leave it perfectly restored. These dodgy contractors should be held to account.
    But there is also other road damage that is just inherent in a poor road strategy – for example there is massive road damage in front of most bus stops from all the buses stopping sharply, yet the roads are not re-enforced to deal with the issue.

    Reply
  • Great idea all together. This has the potential to be a powerful tool that can really aid in the cleaning up of our towns and cities. I also like how the government used an open source platform thus reducing development costs. I find the potential of this site very interesting and it could be used as a tool to metric council employees to ensure we aere getting good value for money out of them. Far too many times I have walked into a pub mid day to see a Dublin City Council worker drinking a few pints with his wheelbarrow and broom outside.

    Reply
    • Dario Fo 02/08/11 #

      Daniel, web sites don’t fix potholes, graffiti, etc people do.

      Reply
    • Then they need to get out there and bloody well do it. Dublin is kip.

      Yeah obviously, the website doesn’t do it but it facilitates communication between those in the community and the service provider. It helps allows with metrics, resource management, and most of all it empowers the community to take a more active role in our neighbourhoods.

      Some personal advice to you: stop arguing with fallacies if you want to be respect in debate.

      Reply
    • Dario Fo 03/08/11 #

      Get a shovel so Daniel . .

      Reply
  • Just what we need more waiting lists to get stuff done. If they spent time properly managing the people who dig up our roads and reinstate them poorly we wouldn’t need this website. The measure is reactive and unless they plan to publish results by coco just another election stunt.

    Reply
  • I have sent them this link to 50 photographs of Stillorgan which proves that Dun Laoghaire Co. Co clearly have no knowledge the place even exists! http://www.priorystudios.ie/stillorgan

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  • The “across the country” is a concern to me. This service should be limited to sustainable and urban areas (as the name suggests it should).

    Dublin City Council have an online reporting system but there’s no feedback to the user whether the problem has been looked or has been dealt with in any way.

    Reply

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