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Dublin: 7 °C Thursday 23 May, 2013

Six months into year, 14pc of SUSI applicants still without grants

Nearly 10,000 students have either been approved a grant but not yet paid, or have applications still being processed.

Students in Trinity College distribute food boxes to fellow students whose grant applications have yet to be processed by SUSI.
Students in Trinity College distribute food boxes to fellow students whose grant applications have yet to be processed by SUSI.
Image: Mark Stedman/Photocall Ireland

AROUND ONE IN SEVEN college students who applied to the grant processing body SUSI for a third-level maintenance grant are still either without payment or a firm decision on whether they are eligible for a grant, it has emerged.

Of the 69,361 students who filed grant documentation to SUSI this year, 9,912 have either been approved for a grant but have yet to receive it, have returned incomplete information, have returned supplementary information on request, or are having a final decision currently processed.

The figures were revealed by the chief civil servant at the Department of Education, Seán Ó Foghlú, to the Dáil’s Public Accounts Committee yesterday.

Ó Foghlú, who admitted the grant processing regime at SUSI was unsatisfactory, said SUSI had a current staffing level equivalent to 69 full-time workers – said the number included 2,164 students whose applications had been approved, but who had not yet been paid their grant.

4,176 applicants had returned incomplete applications, he said, while a further 3,181 had submitted supplementary documentation after being asked to do so by SUSI.

Despite the large number of outstanding applications, Ó Foghlú said only 391 applications were now with SUSI “for processing”, meaning there were thousands more grant applications still to be considered by its staff.

In addition to the 9,912 above, a further 6,859 people who had yet to respond to requests from SUSI to submit further documentation supporting their grants.

It was assumed in these cases that the students had begun to fill out a grant application form online, and then opted against completing it, knowing that their household income levels meant they were ineligible.

SUSI has been forced to treat those applications as ‘live’, however, as it cannot tell whether those students still intended to complete an application or had entirely abandoned it.

If those applications are discounted for the total number, SUSI has still to complete its processing of almost 16 per cent of grant applications – with many students now six months into their college year.

The figures given to the committee were correct as of February 24.

Aside from the financial difficulties that delayed grant payments cause, they also cause administrative difficulty for both students and colleges – as many students hoping to receive grants would not have paid their ‘student contribution’ fee of €2,250, because grant recipients have it paid for by local councils or VECs.

In some colleges, however, students who have not fully paid the contribution fee are not considered to have fully registered, and can therefore be barred from using facilities like libraries.

January: Student grant backlog almost cleared (but 21k told applications were incomplete)

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Comments (31 Comments)

  • I applied one year; I got my first payment the day I finished my exams.
    I was bloody lucky to have a small income but I actually got a letter home from my sons school asking me to replace my sons clothes as they were unsuitable for winter wear and he was freezing – I had been using every spare cent from the housekeeping trying to hold out until I got the grant payments because there wasn’t enough for food, rent, heating AND things like shoes and winter coats.
    Not looking forward to going back again in a few years!

    Reply
  • Advice to anyone applying nxt year, email all correspondence, that way they can’t tell you they never recieved it,

    Reply
    • Sorry, but that will not work.

      Claiming not to have received an email is a standard public sector ploy: you should, at least, ask for a “read receipt”.

      Reply
    • When you send an email to SUSI you get an email back from them saying ‘thank you for your email to susi, we have received it and will reply within the next two days’ or something to that affect.

      Reply
    • Same here, after sending stuff in back in September and making phone calls, emails and Facebook wondering what the story was and being told it was fine and being processed i get a phone call wondering if i still want to proceed with my application as they don’t have any of my documentation!!! Everything this time is now being emailed!!:(

      Reply
  • I agree with person above, the best way is to email the forms to SUSI otherwise they ‘lose’ them! It was only when I emailed final course acceptance form to them did they say that they had received it, I had posted it twice to them. I’m waiting for decision on fees, started the SUSI process in July. I cannot express how bad the system is, they lose forms, never log a call and when talking to an accessor once I’m pretty sure she didn’t understand what notarising is. This delay has meant as I haven’t paid my fees, I’m not fully registered with the college so I can’t get a library card and haven’t got my book allowance from the Back to Education Allowance. To those saying the whole SUSI thing helps students to budget, I can budget fine but I would like a library card. And as someone who payed taxes for many years in this country, as have the rest of family, like many students and their families, I have to ask do tax payers, especially in these times, want to see their taxes put into a service that doesn’t work? Should we not expected a proper and good service when resources are so short in this country?

    Reply
  • Ted I’m not putting your comment down but what you are saying is akin to saying taking away someone’s source of income like wages or Jobseeker’s Allowance is a good way of teaching them to live in this climate. There are a fairly substantial group of students in each college living on almost nothing. They have maybe €10 or €15 for food for the week, not 5 days but for 7. Not having a grant can mean staying in bed and not going to a lecture to skip a meal as opposed to being able to actually feed yourself for the day. Food hampers being given out by the SU’s are a sign SUSI was given too big a task, being understaffed and a lack of resources mean that many students are barely surviving the week without vital grant money to help them get the most out of their education.

    Reply
    • I admire any student who has a part time job to fund their weekly living. These guys are inspired and will succeed in the future. I just wonder where the thousands who descended on to Galway city during rag week got the money for their week long piss up.

      Reply
  • And SUSI let go a lot of staff yesterday.

    Reply
  • After months of them dropping the ball at every opportunity the last I heard from them was that as someone was printing out all my pdfs and scanning them into the system and as there was a huge backlog they couldn’t tell me when they would be on the system.

    I shit you not. A backlog printing out pdfs to scan them. I didn’t know whether to laugh or cry.

    Reply
  • Disgraceful

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  • i was made redundant. Have gone back to uni to requalify in area where jobs are now. Also have 17month little fella at home. What i went thru wit susi was not a lifelesson it was un-necessary hardship as well as loss of dignity as i had to chase (beg) them for money every day. For those who say ‘its teaching us life lessons’ they, like
    the speaker of the infamous line, ‘let them eat cake’ are the most ignorant, and out of touch with society of today, of them all.

    Reply
  • Barry, that’s why I said send by Email, using post u have no proof and get the runaround

    Reply
    • Yeah except they require a hard copy of all your documents, as per their procedure. Emailing isn’t an option they offer you.

      I applied for my grant in July of 2012, received my first payment Jan 2013. Because I wasn’t receiving the grant I’m working 3 days a week & in college 4… So obviously my college attendance has been not amazing, since i also need time to sleep & do coursework. Now they’re talking about taking me off the grant because of my poor attendance. All for a grand total of €135 per month, which after travel to and from college, leaves me €35 to feed & clothe myself, pay bills, rent etc — if I wasn’t working to supplement it, that is.

      I am hugely fortunate to have a partner who can support us both at the moment, so I’m giving up work to concentrate on college, but anyone hoping to rely on a grant to get them through college is in for a nasty shock.

      Reply
  • What about students who like me who find that after they get pre approved in September they find out recently that that due to red tape they are now deemed ineligible?! (I’ve been fobbed off with ridiculous reasons such as you attend a private college – when I attend a CDVEC run college, same as the SUSI administration!)

    Part time jobs, a loan and my poor mothers account ripped to shreds because SUSI think its perfectly acceptable to hold up applications that should have been seen as ineligible as early as October.

    I’ve rang SUSI every day this past week as I have a complaint lodged with management and they were due to officially answer it within 3-5 days. Suffice to say, they have stayed pen pushing wherever they are holed up, shielded away from the student population and cannot be reached directly.

    This system is an unfair and unequal joke, which quite frankly has descended into a farce!
    You can read more about my degree courses problem here:
    http://www.gopetition.com/petitions/degree-fiasco-at-ballyfermot-college-of-futher-eduction.html

    Reply
    • Aisling, you have my sympathy. Its easter and two 18yr olds, my daughter and her friend have been messed about so much a complaint has been lodged. Did you ever get a reply? all calls to Susi help desk are recorded. we demanded and got the transcripts of a call between the girls UK college and the Susi help desk made on 18th September 2012 where by they said not once but three times the girls on their level of course will qualify for the maintenance grant. Both were registered officially in college on foot of this call and rent agreements were signed. Susi don’t care at all. Abtram have been awarded contract for this year and after a reference from Susi a further government contract with Inland revenue for the house tax help desk . Rewarded ??!! I had a long telephone conversation with Ian O’Mara (Quinns pa) during the conversation he admitted we could have a court case but would have to take that up with Susi and……..I quote “they (dept. of education) could not possible help these two girls as they would leave themselves wide open to other claims across the country. I hope you are still coping with college. One of these girls dropped out this week due to the strain and stress, she is distraught.

      Reply
  • There’s a lot to be said, and a lot of the comments above relating to email correspondence show I’m not the only one thinking it, to full online applications.

    I started putting in applications for postgraduate study, and all applications are to be completed in full online. Documents are uploaded in various formats, with suitable spaces for miscellaneous supplementary information, the applications have a strict deadline (as is the nature of online applications) and most importantly, applications could not be submitted unless all documents had been uploaded and all boxes had been ticked. It was so monumentally straight forward that I was aghast at the SUSI debacle that was hitting the papers every week at the same time as I was working through this process.

    Similar systems are also in place for many graduate job applications, and you can even order your take-away online now so there’s evidence of what you ordered. There’s no excuse for how badly this system was set up, regardless of how much blame SUSI try to shift onto the applicants.

    Reply
  • Can you imagine the shindig when the grants finally do come through for these guys? Vivaaaaa lost wages!!!

    Reply
  • thought so

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  • This in itself is a good tutorial for any student in the current climate. It teaches them how to survive through tough times on basic means, I think it’s a good thing!!

    Reply

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