TheJournal.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more »
Dublin: 8 °C Thursday 23 May, 2013

Concerns raised over “vetting” of calls to fire service

The Irish Fire and Emergency Services Association said it is concerned that some calls are not being answered rapidly enough due to vetting.

Image: Mark Stedman/Photocall Ireland

THE IRISH FIRE and Emergency Services Association, IFESA, has raised concerns about the ‘vetting’ of calls to the fire service and its impact on members of the public.

IFESA said that it believes there is “growing evidence” that a “more rigid interpretation” of vetting of emergency calls is denying more and more basic fire and rescue services to the public and local communities.

It said these mainly apply to retained or part-time local fire brigades in rural communities.

Ros Mac Cobb, National Vice Chairman of IFESA, said:

We are seeing a greater reliance on ‘Call Vetting’ as a means of implementing tighter financial control on the provision of a vital public service. There is growing evidence that management are using ‘Call Vetting’ to limit expenditure which from the public point of view  means that a broader spectrum of calls are now met with either a delayed response, or no response at all from the emergency Fire & Rescue services.

Speaking to TheJournal.ie, he explained that when a call comes in to the 999 emergency number from a member of the public seeking a fire brigade, this is sent on to the fire service control room, where the information from the caller is logged and inputted.

He said that the senior fire officer in the part of the country where the caller’s local fire service is would make the final decision on how the call should be responded to, depending on the level of the emergency.

Emergency

The IFESA’s concerns relate to whether calls are not being answered rapidly enough. Mac Cobb said the decision is based on what the person who phones 999 says.

At times when people make a 999 call they are under pressure. To them it is an emergency. The information may not be fully factual; they may have forgotten to give some information.

He added:

A delay in response can cost lives and can increase the suffering of a person.

IFESA also highlighted its concerns about recent consultation documents released by the Department of the Environment, Community and Local Government, National Directorate for Fire and Emergency Management.

IFESA members said they “are fearful of further cuts and station closures as budgets are squeezed further”.

Abolishment

The IFESA is calling for the abolishment of call vetting, and asking that all calls be responded to by the fire service.

IFESA is determined to fight these cuts and protect the public’s right to a properly funded and resourced fire service in every community.

Read: Dublin City Council to charge for fire brigade callouts>

Read next:

Comments (31 Comments)

  • Dani L 26/09/12 #

    okay i maybe totally wrong here but was the household charge not meant to go into this kind of funding? they are putting peoples lifes at risk here by not responding rapidly.

    Reply
    • Except that the household charge has been widely evaded

      Reply
    • Dani L 26/09/12 #

      so is it going to be another case of prove you paid your household charge then we come help you out of your burning building? i’m sorry but every person has the right to these services even they didn’t pay the charge.

      Reply
    • I was only pointing out that if this is as you say intended to be funded out of the household charge then there is only a little over half of that funding available because so many won’t pay it.

      Reply
    • So Gagsy
      You are now speaking as a hench man for the government ….First it was the Student grants were threatened to be with held, and that was declared illegal. Now you are saying that fire services will be with held due to the fact that people are exercising their democratic and constitutional right to oppose this unfair immoral and unjust tax on the home ….
      Dear oh dear oh dear ! ! !

      Reply
    • Janey Mac!

      Again,,,, was only pointing out in relation to your original comment about the household charge funding this stuff that that funding is only half of what it should be because so many aren’t paying it.
      Thats all, so cool the jets.

      And to pre-empt what I expect your next follow up might be, the above should be in no way construed to suggest that I think that those who don’t pay the HHC should be set on fire.

      Reply
    • Dani L 26/09/12 #

      i know where you are coming from but, even if only 200 people paid it, it is more than what they had. if the fire brigade came out to my house to put a chimney fire out i have to pay them, unless this has changed.

      Reply
    • Dave! 26/09/12 #

      If the fire service attend your house for a fire or indeed your car at an accident you are liable to a charge from the county council. This charge is either covered in total or up to a cut off point by your home or motor insurance policy. Have a look at your policy documents for fire service charges.

      Reply
    • Dani L 26/09/12 #

      Gagsy i have no problem with not expressing your opinion, we are having a healthy debate :-) i know where you are coming from and i respect that. the money has to come from somewhere but even if they did get everyone to pay the household charge i do believe this conversation would be taking place.

      Reply
    • Dani L 26/09/12 #

      thanks for that Dave, so either way they are still getting money out of it, so where is it going? does that money go back to the firemen who need it?

      Reply
    • Gagsy 99 26/09/12 #

      Sorry Dani, I thought the hysterical comment from Eileen was from you too.

      Reply
    • Dave! 26/09/12 #

      I don’t know about the finances end of it but I’d assume any money the council gets (from insurance companies or the people if they’ve no insurance on the house) goes into council coffers. Part time firemen are given a small retainer by the council each year and are then only paid when they are on a call or scheduled training. The reward definitely isn’t worth both the risk involved and the family life impact of being constantly called on and not allowed be a certain time/distance away from the station. They’re job should be made easier not harder.

      Reply
    • Dani L 26/09/12 #

      No problem Gagsy.

      Reply
    • Gagsy
      The money does not go back to the fire men !
      It may go back to the county /city council ….
      And I am noit being hysterical at all. but I am actually having at the double act you and
      DaniL are putting on show for us . Keep up the good work .And No I will still not be
      held to ransom to pay that HHC :-)

      Reply
    • As far as I know the government has withheld funding to city / county councils and this shortfall was to be made up by the collection of the household charge. As the household charge hasn’t been collected in full as the government – naively – thought it would be the funding to the local authorities and therefore the fire brigade has been cut by between 5 and 15 percent

      Reply
    • Margret
      The hhc was never going to go to the County Councils …
      It was always going to central gov and then to unsecured bond holders ,…

      Reply
    • ** Margaret ( apologies on mis spelling your name ! )

      Reply
    • Gagsy 99 27/09/12 #

      What money doesn’t go back to firemen?
      I thinking you might be tilting at windmills. I only commented on someone else’s linking of the hhc to the firemen.

      Reply
    • The collection of the household charge or non collection of it by the councils is directly effecting how much funding they are being given by the government. Basically the more household charge they collect the more funding they get

      Reply
  • I would have thought that all calls were vetted for a response?? From what I have read, the call staff are pretty good at extracting the relevant information from paniced people and they also stay on the line ans assist with basic medical advice.

    I wonder is the problem here is that in some counties, staff get paid per call out. Less call outs means less money for staff.

    Reply
    • Hit, nail, head ….comes to mind ! This is just another backhanded scare tactic. The money for local services is being bundled up as we speak to be shipped out on OCT 1st to more unsecured bond holders !

      Reply
  • Ok I am a retained firefighter so I can answer some of the questions and straighten out some of the facts on here.

    Call vetting is not someone in control asking questions. Call vetting is this. A call comes into control, the controller types in the details to a pre formatted form on the screen in front of him/her. The controller must follow any instructions that pop up on his/her screen and if one of those instructions is to contact the relevant RSFO (rostered senior fire officer) before turning out a brigade then that is what they must do. The RSFO will be contacted and told the details of the call then he/she will make the decision whether to allow the brigade to be turned out or not. The recent flooding showed up this system where depending on which county you live in dictated whether or not your emergency call ended with a fire brigade being dispatched or not. Remember we do not have an Irish Fire & Rescue Service but rather a county by county Fire & Rescue Service and each county has its own rules and standards as to what type of call gets an automatic turnout or not.

    Jonathan Madden in a comment above refers to the fact that the Fire Service is not turned out to RTCs (Road Traffic Collisions) until there is an Ambulance on the scene. This in certain counties is true, but again not in all.

    Brian Daly in a comment above says that controller are very good at getting information out of people which they are as they are trained on how to do it. Where you say that controllers will stay on the phone will give basic medical advice in not strictly true. Controllers are not firefighters and are not required to have medical training except in Dublin where they are firefighters. As for your comment about the reason this is being highlighted being that “less calls means less money for staff” I find rather insulting. Yes we get paid and i will admit that a small number of firefighters think of money first the vast majority of us do the job with helping people at the fore.

    Charges have also been mentioned by a few. Again it depends on which County you live in what bill you will get or if you will get a bill at all. This again boils down to the fact that every County makes up its own rules. some counties do not charge for domestic fires (with the exception of chimneys) where as some do and the charge is not standard across the board. Some charge the full cost of the call plus admin fees where some have a standard charge that comes no where near the cost of the call.

    Basically we live in a country where there are two national lotteries. One we play out of choice and the other, The Fire Rescue service lottery we are forced to play by the simple fact of where you happen to live. This has been frequently highlighted by both flooding and RTC calls where depending on where you live your house could be destroyed by flood water or you could be left injured in a car waiting for up to 45 minutes (I have seen it happen) for an Ambulance to arrive before the fire service are called and the kicker in this one is that the fire station may be five minutes away. If you are lucky enough to live in one of the Counties where the turning out of the Fire Service to these call is automatic with no delays then you are one of the lucky ones.

    Reply
    • Oh something i forgot to say is that the vast majority of Senior Fire Officers in Ireland have no firefighting experience , they have never been firefighters. all that is required to become a Senior Officer in the fire service (not counting Dublin or other cities) is a degree. This degree does not have to be relevant to fire fighting or the fire service. It used to be that the degree must be in structural engineering but that has been changed. So what you end up with is Senior Officers who have never actually been on a fire call , seen the devistation on a home owner when their house has been destroyed by flooding making the decision, usually by phone, on whether or not to send a brigade out to save a home from flooding.

      Reply
    • Dave! 27/09/12 #

      It’s madness that somebody can be refused a response because a manager either experienced or not decides its not appropriate to send the fire service. I regularly deal with retained and full time firefighters and aside from some inter service banter you might get, they are always professional, knowledgable and willing to put themselves out for people. Hieght of respect to john and his colleagues.

      Reply
  • It’s not only the country. It goes on in Dublin too in that sometimes the Gardai have to check out a traffic accident (reported by passer-by) to see if there are injuries before the DFB can respond. Again this may be based on the info that the caller gave. I have all the respect in then world for firefighters and I’m not saying its their fault. They obviously can’t respond to a call that they are not dispatched to.

    Reply
  • It is person trapped in the car waiting for the guards or ambulance to get to the crash to see if the fire service are needed as the fire service are not called all the time when a crash is reported so there is time lost in getting them turn out to the crash .

    Reply
  • Barty 26/09/12 #

    sorry about the way this came out but the jist is that there is far to much money paid out to senior officers.

    Reply
  • Dave! 26/09/12 #

    Vetting calls will cost lives, a fire service should be deployed as soon as a call is made, as good as controllers are at picking out relevant information from someone in a panic they can only work on the info given and its not always accurate. A crew only knows what they’re dealing with when they get there.

    Reply
  • Well said john you have summed it up for everybody to understand what going on because it only you and me that now because we in the service

    Reply
  • Dani L 26/09/12 #

    sorry for some reason my replies to another post ended up here. Oops!

    Reply

Add New Comment