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Dublin: 13 °C Wednesday 16 April, 2014

Michael O’Leary takes customer service to a new level by checking boarding passes himself

Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.

Michael O'Leary on hand to check boarding passes today.
Michael O'Leary on hand to check boarding passes today.
Image: Pajo Fenton

RYANAIR’S MICHAEL O’LEARY is taking customer service serious these days. Today the chief executive was on hand to check the boarding passes from passengers on their way to London.

In October, the outspoken Ryanair boss said he was willing to change and wanted to look after his customers more.

A day’s work

He admitted he had “made mistakes” in the past in terms of the company’s approach to customer service was going to change for the better.

Who knew that he took his message to heart so much.

Pajo Fenton took this photo today at Terminal 1 at Dublin Airport and said O’Leary was helping check in a flight to Gatwick. Unfortunately, Pajo said his Ryanair flight to Stansted was delayed by an hour and a half.

A spokesperson for Ryanair confirmed that O’Leary was indeed rubbing shoulders with his passenger, stating:

Yes, from time to time Michael likes to check boarding passes at the gate, so that he can personally tell our passengers that we love them just as much as they love us.

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(Image via Pajo Fenton)

Read: Don’t hold back: Ryanair want your ideas on how to ‘further’ improve customer service>

Read: “I’ve made mistakes…I have to change those rough edges” – Michael O’Leary>

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