Aer Lingus apologises as customers unable to download boarding passes

The airline said it was a technical issue.

By Cormac Fitzgerald Monday 26 Aug 2019, 11:15 AM

Aug 26th 2019, 11:15 AM 25,339 Views 40 Comments

https://jrnl.ie/4782352

Image: Shutterstock/Fasttailwind

Image: Shutterstock/Fasttailwind

AER LINGUS HAS apologised to customers after boarding passes failed to download due to problems on its website.

Passengers vented their frustration online yesterday after they were unable to download their boarding passes or check in online.

Aer Lingus responded to customer complaints, telling them they would have to check in at the airport instead while they resolved the issue.

“We are currently experiencing some intermittent problems issuing printed and mobile boarding passes,” the airline said on its website.

Web and mobile check-in is still available, should you encounter problems retrieving your boarding passes, these will be available at the check-in desk at the airport.

It apologised to passengers “for the inconvenience caused”.

#Open journalism No news is bad news Support The Journal

Your contributions will help us continue to deliver the stories that are important to you

Support us now

Short URL

About the author:

About the author

Cormac Fitzgerald

@cormfitz

cormac@thejournal.ie

See more articles by Cormac Fitzgerald

Contribute to this story:

COMMENTS (40)

This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.

write a comment

Leave a commentcancel

Facebook

Twitter

Share Comment on Facebook or Twitter

∞

About Us

Corrections

Report Content

Policies

TheJournal.ie supports the work of the Press Council of Ireland and the Office of the Press Ombudsman, and our staff operate within the Code of Practice. You can obtain a copy of the Code, or contact the Council, at www.presscouncil.ie, PH: (01) 6489130, Lo-Call 1890 208 080 or email: info@presscouncil.ie

Please note that TheJournal.ie uses cookies to improve your experience and to provide services and advertising. For more information on cookies please refer to our cookies policy.

News images provided by Press Association and Photocall Ireland unless otherwise stated. Irish sport images provided by Inpho Photography unless otherwise stated. Wire service provided by Associated Press.

Journal Media does not control and is not responsible for user created content, posts, comments, submissions or preferences. Users are reminded that they are fully responsible for their own created content and their own posts, comments and submissions and fully and effectively warrant and indemnify Journal Media in relation to such content and their ability to make such content, posts, comments and submissions available. Journal Media does not control and is not responsible for the content of external websites.

Aer Lingus apologises as customers unable to download boarding passes