Bank of Ireland says payments now being made to customers following 'processing delay'

Customers were left out of pocket as a result of the delay this morning.

LAST UPDATE | 10 Jul 2019

Morning, We are aware of a delay with payment processing this morning. We working to apply these to accounts & and would like to apologise for any inconvenience. We will provide a further update as soon as possible. ^Mags
— Bank of Ireland (@talktoBOI) July 10, 2019

Bank of Ireland / Twitter

BANK OF IRELAND has said that payments to customers across the country are now being made following a “processing delay”.

Customers were left without payments to their accounts this morning following an issue with the bank, while problems with debit card payments have also been reported.

The bank has now confirmed that payments are posting to customer accounts, and apologised again for the inconvenience caused.

Customers contacted Bank of Ireland on Twitter this morning, when the company said it was aware of the problem and working to resolve it.

@talktoBOI can you tell me why theres no disability payment in my account this morning
— Niamh Dermody (@niamh_dermody) July 10, 2019

Niamh Dermody / Twitter

@welfare_ie @talktoBOI Hi my disability payment not in my account this morning, with bank of ireland is there still a problem?
— Kenneth Jones (@Kenneth44665181) July 10, 2019

Kenneth Jones / Twitter

@talktoBOI good morning, I think you’re system is still having problems. No wages from department of defense in the account today.
— glen parsons (@parso1980) July 10, 2019

glen parsons / Twitter

@talktoBOI seems to be a issue as many people haven't received there wages from department for defence.
— Andy Barenscher (@AndyBarenscher) July 10, 2019

Andy Barenscher / Twitter

It is not known how many customers were affected by the delay.

A similar problem occurred yesterday morning, when the Department of Employment Affairs and Social Protection reported a number of individuals had issues receiving their social welfare payments.

That problem appeared to have been resolved by yesterday afternoon, before further issues arose this morning.

A spokesman for Bank of Ireland told TheJournal.ie that the bank would continue to provide updates to customers across its channels.

A spokeswoman for the Department of Employment Affairs and Social Protection said it had been in contact with the bank, and reported that affected accounts would be updated correctly by lunchtime today.

The Department also confirmed that social welfare payments to all other banks were processed without any difficulty this morning, and that it is continuing to monitor the situation.

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