This site uses cookies to improve your experience and to provide services and advertising. By continuing to browse, you agree to the use of cookies described in our Cookies Policy. You may change your settings at any time but this may impact on the functionality of the site. To learn more see our Cookies Policy.
#Open journalism No news is bad news

Your contributions will help us continue to deliver the stories that are important to you

Support The Journal
Dublin: 19 °C Friday 14 August, 2020

Could millions of Ryanair customers be due a refund?

They say no.

Image: Nick Ansell

A COURT IN Manchester has ruled that Ryanair can not cut the time a passenger has to claim compensation for delayed flights.

The airline had changed the time in their terms and conditions from six years to two, but Manchester County Court today ruled that the airline is not entitled to do this.

The case came after two passengers brought a case saying that they were entitled to between €250 and €600 compensation for delayed flights.

Lawyers Bott and Company, who represented the two passengers, say that the ruling could add up to around €842 million in back-dated claims.

Ryanair, which plans to appeal the ruling, says this is an “absurd claim”.

“Firstly, since less than 1% of Ryanair flights are delayed over 3 hours and since more than 90% of passengers make a valid claim within Ryanair’s contractual 2 year period, there is a tiny potential group of passengers who may wish to submit a claim between 2 and 6 years after the date of their flight delay.

“Accordingly, Ryanair estimates that even if its appeal in this matter is ultimately unsuccessful, its potential liability will not be material and is likely to be less than €5m.”

The BBC’s Simon Gompertz says that even if Ryanair is right about its potential liability, airlines are still “deeply unhappy” about the ruling.

Read: Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was ‘definitely conscious of the smell’

Read: Flying with Ryanair over the next few days? Check in is down tonight

  • Share on Facebook
  • Email this article

Read next: