We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Toll tag company eFlow charged some customers twice last month. Eamonn Farrell/Photocall Ireland
eflow tag

Over 2,600 eFlow customers double charged last month

The company said it was due to a ‘system processing error’.

ELECTRONIC TAG PROVIDER eFlow charged 2,672 customers twice for last month’s bill due to a system processing error.

In an email issued to the affected customers on 19 July, the company said that they “unintentionally processed” the customer’s monthly invoice amount twice for this month.

“eFlow can confirm that there was a system processing error that affected 2,672 customers,” a spokesperson told

“All customers impacted by this error were contacted by eFlow to express our sincere regret at this system failure and advised of their refund options.” 

The spokesperson said this was an isolated incident and the company is doing an internal investigation to “prevent such an error in the future”. 

The people affected by this incident make up 0.29% of the company’s customers, according to the spokesperson. 

The email sent to those affected states that customers can request a direct debit refund from the bank, use the deducted funds as eFlow account credit in the future or contact eFlow for a refund through the customer’s card. 

The company also operates the M50 barrier-free tolls. Those charged twice for this month’s toll tag bill should contact 1890 50 10 50. 

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Your Voice
Readers Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.

    Leave a commentcancel