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Dublin: 12 °C Wednesday 21 August, 2019
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Eircom says services are now stable after nationwide outage

The company said the problem impacted 5% of its daily call volume.

Updated 8.20pm

EIRCOM HAS SAID services are now stable for customers impacted by the nationwide outage today.

Mobile and landline numbers for businesses across the country were affected as well as ISDN lines.

Standard fixed line numbers were not impacted.

The company confirmed an incident in its core telephony network this morning impacted 5% of its daily call volume.

In a statement earlier today, it said:

 The incident resulted in intermittent service that has impacted customers which use 1800 and 1500 numbers as well as some mobile numbers.

The root cause of the incident is now being investigated.

Emergency numbers and helplines

Dublin Fire Brigade said earlier this afternoon that using landlines to contact emergency services “may be difficult”.

However Eircom said calls to 999 and 112 were not affected. The company apologised for inconvenience caused to customers.

Due to the issue Gas Networks Ireland was forced to establishe a temporary gas emergency number for customers seeking to report gas escapes.

Children’s charity Childline, meanwhile, advised service users experiencing network issues to seek help online.

ESB provided alternative numbers to customers who were unable to get through to its Eircom line.

And RTÉ’s Liveline programme confirmed that its usual 1850 number was also down.

Customers without service have been advised to report issues online, as calls cannot be connected to customer care centres.

- With reporting by Michelle Hennessy.

Read: First UPC, now Eircom’s unloved brand could be on the way out 

Read: Eircom, Meteor, Three and UPC all made one big mistake when signing up customers

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Catherine Healy

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