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Greyhound warns 18,000 customers that bins will not be collected

Fine Gael and Sinn Féin have criticised the company for resorting to “bully tactics”.

Uncollected rubbish on the street in Dublin's inner city last month
Uncollected rubbish on the street in Dublin's inner city last month
Image: Laura Hutton/Photocall Ireland

A BIN COLLECTION company in Dublin has told 18,000 of its customers that their rubbish will not be collected this week unless they pay an upfront fee.

Greyhound has threatened to withdraw collections from Thursday if households do not sign up to their private service.

The company took over Dublin city’s waste collection services after it won the contract from the council in January.

Customers had until this week to pay the first instalment of the annual €100 service fee.

Greyhound has said there will be no exceptions made and that anyone who has not paid at least €50 of the upfront fee will not have their waste collected later this week.

Fine Gael TD Catherine Byrne has hit out at Greyhound for its “punitive approach” and “bully tactics”. She said that the people in the South Dublin County Council area were given a three-month lead-in when their operators changed.

She also criticised the company for leaving bin collection services across Dublin “in a shambles”.  She said that a month after the company took over the refuse service from the council, customers are still facing problems.

I find it unbelievable that the company would try to enforce such a harsh policy on its customers, when they have so dismally failed to get its own act together. It’s pitiful that the company would go to this extreme, by threatening customers that their bins won’t be collected unless they pay up this week.”

Customers have been treated “appallingly during this entire episode,” continued Byrne. She said that customers are still complaining about uncollected bin bags, confusion about collection days and poor customer service.

Greyhound needs to face up to the fact that it has made a mess of this situation. Bin customers should not be punished for the company’s failings. A more flexible payment plan must be implemented and the company needs to get its own act in order before they start imposing unrealistic deadlines on its customers.”

Sinn Féin has called for a Dáil debate about the issue with Dublin Central TD Mary Lou McDonald echoing Byrne’s statement that the system has been “shambolic from start to finish”.

She said she is concerned that even more illegal dumping will be seen across inner city Dublin if Greyhound refuses to pick up waste.

More: Data chiefs launch twin investigations into Greyhound bins transfer>

City Manager: Yes, we made mistakes with the Dublin bins>

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