THE IRISH GOVERNMENT received over 20,000 queries from Irish citizens abroad, and spent almost €900,000 on repatriation flights from Peru, India and Nigeria at the height of the Covid-19 crisis.

Figures released under a Freedom of Information request to TheJournal.ie and other news outlets show that the Irish government spent €889,800 on flights to repatriate citizens from Lima in Peru, Goa/New Delhi in India, and Lagos in Nigeria.

In total, 93 people were returned from Lima, 68 from Goa/New Dehli, and 95 from Lagos at the height of the Covid-19 pandemic when many flights were suddenly cancelled, leaving some citizens stranded.

The FOI released to TheJournal.ie also showed that as of 9 July, the Department of Foreign Affairs’ dedicated centre for travel queries related to Covid-19 had received over 13,000 calls and engaged in 5,000 webchats.

The countries from which the top 10 highest volume of queries came were the UK (1,619), the US (878), Australia (859), Spain (741), France (282), Germany (241), New Zealand (215), Italy (185), Poland (173) and the Netherlands (164).

There were also a significant number of calls from Portugal (163), Nigeria (159), and Canada (139).

This is in addition to the thousands of calls received by Irish missions overseas from citizens in distress or seeking advice.

‘More complex’ queries in Cabhair

The Department said that it also received a number of queries related to Covid-19 through its case management system called Cabhair (the Irish word for ‘help’) to record queries which require “more complex and sustained forms” of consular assistance.

Although officials are continuing to collate data, as of 8 July, there were approximately 7,548 cases recorded for the year-to-date in Cabhair. Of these, approximately 90% were primarily Covid-19 related, the Department said.

In general, half of the assistance provided was specifically concerned with repatriating to Ireland. The other half was on immigration, health, medical support and other issues relating to return.

The purpose of the Cabhair system is to ensure that all information related to a consular case is stored and accessed, in compliance with GDPR, by case officers assisting Irish citizens.

The Department stressed that the system “has no way to identify” a caller’s occupation or the detail of what advice was requested unless each of the thousands of files are read individually with a manual record kept of the detail.

While responding to hundreds of flights being cancelled in March as countries closed borders in an attempt to slow the spread of Covid-19, the Irish government said that it was leaving “no stone unturned” to return Irish citizens stranded in countries around the world.

The Department of Foreign Affairs said at the time that “we are witnessing the biggest shutdown in global aviation since the dawn of commercial flight”.

What we have seen in recent days is not only countries, but entire regions, close off airspace and ground airlines at short notice.

“We have never seen anything like it before, it eclipses the shutdowns following the September 11th attacks and the volcanic ash crisis.The situation is fast-moving and volatile,” it said.

Making a difference

A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

For the price of one cup of coffee each week you can make sure we can keep reliable, meaningful news open to everyone regardless of their ability to pay.

Support us Learn More