IRISH WATER HAS warned its customers to be vigilant after a number of customers reported a phishing scam looking for customers’ details over email.
Some customers have received emails claiming to be from Irish Water with the subject line ‘Your Irish Water Account – Action required’. Irish Water has advised anyone who receives these emails to delete them immediately.
Irish Water has requested that the fake site behind the emails to be shut down and has put “additional resources in place” to try to mitigate against phishing campaigns.
Irish Water will never ask customers to update personal banking information in this way and customers should always delete emails requesting this information.
“Do not reply or click on the link provided. Do not provide personal or financial details.”
Irish Water has asked domestic customers who have moved property to contact the utility by phone on 1850 448 448 to update their details. Changes to customers’ personal details can only be updated by phone.
If you suspect that you’ve responded to a phishing email with personal information, Irish Water advise you do the following:
- Change the information you’ve revealed, such as passwords or PINs on your account
- Contact your bank or the service provider directly
- Routinely review your bank and credit card statements for unexplained charges
- Contact the authorities, such as the Garda Bureau of Fraud Investigation.
Irish Water says that there has been no breach of Irish Water security systems.