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Thursday 28 September 2023 Dublin: 15°C
Sam Boal/ Passengers at the Luas Heuston station stop.
# peak times
Luas says it has fixed the broken real-time displays at all of its stops
The issue is one of a number that have been identified since the Luas Cross City was introduced.

LUAS HAS SAID that it has fixed a problem that had seen real-time displays at some of its stops not working for an extended period.

The issue led to numerous complaints by commuters who have been left frustrated by a lack of information during busy periods.

The issue came amid ongoing traffic and overcrowding problems that has now led to calls for Luas operator Transdev to appear before the Oireachtas Transport Committee to discuss the operation of the service.

The problem of real-time information not being displayed at some stops had been ongoing for a number of weeks and followed a similar problem that was occurring with real-time information on the Luas website and apps.

Although the problem has been fixed for the website and apps, the issue persisted at the Luas stops.

In response to queries from commuters, Luas has said on its website earlier today that technicians were working to fix the problem.

In a response to the queries from later today, a spokesperson for Luas operator Transdev said the issue has been fixed and “all the passenger information displays are now working again”.

Issues with the real-time information have become more common since the extended Luas Cross City service was introduced in December and particularly so in the past number of weeks.

Other problems have also been identified including increased congestion and signalling problems involving the soft-launch of new longer trams.

Speaking in the Dáil last week, Transport Minister Shane Ross acknowledged that there have been “some teething pains” as a result of the introduction of Luas Cross City.

The Green Party has gone further with deputy leader and Dublin Rathdown TD Catherine Martin saying Luas operator Transdev should appear before the Oireachtas Transport Committee to explain “consistent Luas delays”.

“I have been inundated with complaints from daily commuters  in my constituency who are frustrated with the Luas service in recent times,” Martin said.

Commuting at peak times is currently a nightmare for Luas passengers due to overcrowding, delays, repeated failures of the real-time information displays and debit card machines, not to mention accessibility issues with the lifts at Dundrum and Connolly out of service in recent weeks.

Read: Luas extensions, light rail to Cork and high-density housing: Project Ireland 2040 has high hopes >

Read: Packed buses are driving past angry morning commuters – but what can Dublin Bus do? >

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