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Dublin: 7°C Saturday 6 March 2021

Airline passengers want to use smartphones, but only five per cent do

Nearly four-fifths of passengers cite concerns over usability for not using smartphones to book or check in, but most want to.

AFTER YESTERDAY’S ANNOUNCEMENT that electronic devices are to be allowed during take-offs and landings, a new survey has revealed that the uptake of smartphones to book travel is still extremely low.

The 2013 SITA/Air Transport World Passenger IT Trends Survey shows that just five per cent of people use phones to check in .

The survey conducted at six leading airports around the world paints a picture of tech-savvy passengers who are equipped to use the latest mobile travel services but are cautious about doing so.

The survey showed that 76 per cent of travellers have smartphones, compared with 40 per cent across the general population.

Despite the increase in availability in recent years, actual rates of usage of services such as check-in and booking, remain below 5 per cent.


The majority of passengers – 78 per cent – cite usability concerns and limitations of the device as a possible reason for not using mobile for travel.

69 per cent of respondents booked their travel through a website and 20% used a kiosk for check-in on the day of travel.

Passengers have said that information services are what they want most on their mobiles – with 63 per cent saying they would definitely use their mobile for flight search and 58 per cent for flight status.

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