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Ticketmaster warns Irish customers may have been affected by data breach

People who purchased, or attempted to purchase, tickets between February and 23 June 2018 could be at risk.

File photo
File photo
Image: chrisdorney via Shutterstock

TICKETMASTER IRELAND HAS emailed customers notifying them of a potential data breach.

People who purchased, or attempted to purchase, tickets between February and 23 June 2018 could be at risk.

In the email, the company said that Ticketmaster UK identified malicious software last Saturday on a computer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.

“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites,” the email said.

It said that because of Inbenta’s product running on Ticketmaster websites, some of its customers’ personal or payment information may have been accessed by an unknown third-party.

The email read: “We are contacting you because you purchased, or attempted to purchase tickets between February and June 23 2018. Whilst we have no evidence to suggest your data has been compromised, we are notifying you out of an abundance of caution.”

Ticketmaster said forensic teams and security experts are working around the clock to understand how the data was compromised. It added that it is working with relevant authorities, as well as credit card companies and banks.

Ticketmaster International has set up a dedicated website to answer customer questions about the incident.

Precautionary measures 

As a precautionary measure, all notified customers are being asked to reset their passwords when they next log into their accounts.

“We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank and any credit card companies,” Ticketmaster said.

“Ticketmaster understands the importance of your personal information. We take the protection of that information very seriously and we are sorry to have to write to you in these circumstances.”

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