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Dublin: 11°C Wednesday 23 June 2021

Ulster Bank apologises for customer problems

The bank took to Twitter to apologise after customers reported they could not access their accounts using ATMs.

Image: Paul Faith/PA Archive/Press Association Images

ULSTER BANK HAS apologised to its customers for problems being experienced with its services this evening.

Dozens of customers have used Twitter to contact the bank about issues they are having accessing their accounts using ATMs.

The bank said it is aware of the problem and will give more information as it gets it:

Customers reported experiencing issues using ATMs.

In the UK, customers are also experiencing problems using NatWest ATMs, online banking, cash withdrawals and telephone banking, according to the BBC.

Ulster Bank is a subsidiary of Natwest, which is part of the Royal Bank of Scotland (RBS) group.

An Ulster Bank IT failure in 2012 cost the bank more than €100 million. The failure left hundreds of thousands of customers without full banking services due to the ‘technical glitch’.

Read: Ulster Bank parent company lost nearly €6bn in 2012>

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