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Dublin: 1 °C Sunday 15 December, 2019

Vodafone resolves issue after network went down for customers around the country

Vodafone mobile data and broadband services were affected by the outage this afternoon.

Image: AAP/PA Images

Updated Jun 13th 2019, 6:31 PM

VODAFONE HAS RESOLVED an issue which caused the network to go down for customers across the country. 

A number of customers posted on social media earlier today stating that they were experiencing issues. 

The problems had affected both broadband and mobile phone services, according to the customers. 

In a statement to this evening, Vodafone said: “Vodafone Ireland has identified the root cause of an issue that affected some Vodafone mobile data and broadband services this afternoon. 

This issue has now been fully resolved and normal service has been restored to customers.  We thank you for your patience and sincerely apologise for the inconvenience caused.

As a result of the outage, the company’s customer service Twitter account (@VodafoneIreland) dealt with numerous queries.

“We are currently investigating a potential disruption to our fixed and mobile services. We thank you for your patience as we work to get this resolved,” Vodafone Ireland has replied to a number of customer queries. 

In a statement to earlier today, Vodafone said: “Vodafone Ireland has identified the root cause of an issue affecting customers this afternoon.

Our network and technology teams are working extremely hard to ensure that this issue is resolved as fast as possible. We sincerely apologise for the disruption caused., which monitors reported outages, said this afternoon that Vodafone outages had been reported in Dublin, Cork, Limerick, Galway, Tullamore, Drogheda, Kilkenny, Waterford, Mullingar and Naas.

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