I second Seanies decision to change provider. I will not pay any provider which treats its Irish based workforce with contempt. bye bye vodafone, hello Magnet.

Please advise me on how I can get out of my contract with vodafone without facing penalties?

Wait till July. There will be some changes then to the T&C’s of all mobile contracts. Read your contract, those changes may facilitate a termination with notice of yours and perhaps many others.

Well said Seanie. I was a Talk Talk customer for my broadband in Scotland and I moved specifically after the jobs were pulled from Waterford. I felt ashamed to be supporting them.

@Dec
My dad left them the other day because of their poor customer service. He still had 14 months left on his contract. They told him that he could leave the contract if he paid the remaining tarriff for the 14 months left on the contract. My dad swiftly told them that he wouldn’t pay and Vodafone threatened to send a debt collector to his home to collect the money. My dads response was: “I have no contract with any debt collector, so there is no point in sending them”
Vodafone simply responded by saying “maybe you should go to another provider then”.
My dad knew the laws regarding debt collectors and Vodafone couldn’t argue. Hope it helps Dec. Vodafone are useless and over priced, so you’ll be better off with a different provider.

WHY do you think Vodafone is relocating?
Do you seriously reckon that changing your service provider will make any difference to Voda?
There is however one thing that must change if we are to survive this economic downturn.
It is us that have to change.
If we fail to do so, mega organisations will of course move their business to regions of higher profitability.
Your meagre objection to Vodafone’s reaction will leave them unimpressed.

Vodafone are relocating because more and more people are becoming sick of being ripped off by them and getting treated like shit by their customer service advisers… I’m just not happy with their tariffs that seem to be on par with other providers when I signed up but are costing me much more compared to O2, who also need to adapt a better customer care policy, and I haven’t increased my use of the phone…

Don’t go to 3. They are in India

Yeah, 3 customer support from India is BRUTAL!!! They try, but the Indian lads can’t understand a word of my Dublin accent.

That’s my fault – that word was included in the wrong context, referring to the Egypt and India stuff, and wasn’t changed afterwards. Apologies all!

Exactly.

It’s overseas in spirit and mentality.

and most importantly, economically!

“Newry is overseas in spirit and mentality…”

I know that was meant to be a ‘The north’s a different country’ remark, James, but even someone clever enough to come up with a line like THAT isnt stupid enough to think there’s a sea between Louth and Armagh.

it’s a different jurisdiction, bit like shopping in Newry.

The only beneficiary will be HMRC, Her Majestie’s Revenue & Customs, not the Revenue Commissioners!!!! I dont see her majesty sending back cash our way to fund schools, hospitals etc etc

Wouldn’t be so quick to jump to o2 if its Irish jobs you are wanting to protect.
http://www.irishexaminer.com/breakingnews/ireland/o2-ireland-to-shed-120-jobs-546227.html

I work for Vodafone in New Zealand and we’ve spent millions of dollars in the last year to bring our call centres back from Egypt and India and have invested countless more dollars insourcing those jobs here locally to raise the standards of our customers experience when they call in. Don’t understand why Vodafone Ireland are going in the opposite direction. Although Newry is hardly overseas.

Aine Molloy.
Lets just clarify one thing.
O2 is not an Irish owned company.
Wishful thinking.
If at any stage you decide to bombard and dismiss O2 for whatever reason, you are left with: network 3, meteor etc.
In other words… Severely diminished communication.
What is the opportune saying: a shut mouth is a wise brain.

Eh Stray Mutt let me just clarify another thing: Vodafone aren’t an Irish owned company!! But then I never said that O2 were! Suggest you get your facts straight before you get on your high horse. I just said that if you are jumping ship from Vodafone because they are getting rid of Irish jobs then O2 aren’t the ship to jump to as it’s just hypocritical given the jobs they are about to cut also. There are always other options – O2 and Vodafone might be the bigger of the operator options in Ireland but if you’re looking for Irish owned then Meteor is the way to go. And you can just suck it up over coverage issues etc.

@Áine : job losses does not equal jobs being shipped abroad; they’re two very very different things. I’m very happy with O2 customer care (in Limerick) and their superior coverage. I’d recommend to anyone!

Job losses are job losses whatever way you look at it – whether the job moves overseas or not. It’s the same net result for people in Ireland being made redundant! If you wanted to take that kind of a narrow view on it, it’s not Vodafone who are making people redundant – the call centres are run by 3rd parties so in that case it’s not Vodafone that are moving the jobs – they are merely changing call centre providers – it’s the 3rd party who will be letting people go as they won’t have the Vodafone contract any more.

Na, I can’t disagree with you more. A job loss is when there’s no job left to do and the company has to let you go (as O2 are doing). A job being outsourced/moved abroad is a TOTALLY different thing; the job is still a job, they still need someone to do the work — they’ve just decided that your particular rate is too high and that they will use technology to overcome borders. Let’s not forget Vodafone are reaping profits in line with Irish wages; they’re just not happy to pay actual wages at Irish levels. Fat cats at the top want more for themselves basically.

Apologies Lochinvar56 I accidentally ticked the wrong thumb. You’re totally right. Totally, totally right. And because of the order of things in national management systems no one can do a thing about it anymore.