We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

money off

Irish Water has 'no plans' to include promotional offers with your water bills

Did you opt out?

IRISH WATER HAS said it currently has no plans to include any promotional offers for water related products when issuing customer’s bills.

If you kept a close eye on your application form, you would have noticed a ‘Marketing’ section, in which you had to tick a box if you wished to opt-out.

The section read:

Irish Water and/or authorised agents acting on behalf of Irish Water may wish to contact you by text message, email, post, landline or in person with information about water related products or services which may be of interest to you.

In response to queries from this website, a spokesperson for the utility confirmed that bills will be accompanied by an insert.

Right now, this will “provide customers with information that assists them in interacting with Irish Water and using our services”, they said.

Irish Water will also convey conservation advice and inform households of services for customers agreed with the regulator (the CER), such as for people needing additional assistance.

“Should Irish Water decide in the future to include a ‘bill insert’ promoting water saving devises people who have opted out of receiving marketing materials would not be sent these,” they added.

The spokesperson said that this, in theory, could include promotional offers, but Irish Water has not engaged with anyone on this yet, and there are currently no plans to.

And the authorised agents?  They’re “contractors who may need to visit a customer’s property to repair a leak. In that circumstance Irish Water would have to give the contractor a customer name and address.”

The utility has been actively encouraging customers to sign up using paperless billing.

Read: Does missing the Irish Water deadline mean no €100 grant? A lot of people weren’t clear on Monday… >

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Your Voice
Readers Comments
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.