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Why didn’t passengers on missing flight MH370 use their mobile phones?

In the age of smartphones and social media, one question about the disappearance of the plane has repeatedly been asked: why no contact from passengers?

A relative of one of the missing people on board the flight tries to ring their mobile phone.
A relative of one of the missing people on board the flight tries to ring their mobile phone.
Image: AP Photo/Alexander F Yuan

Updated 22.55pm

IN THE AGE of smartphones and social media, one question surrounding the disappearance of the Malaysian airliner is why none of the passengers tried to contact relatives.

Even the absence of phone calls or emails from those on board the Malaysia Airlines Boeing 777 could provide clues for investigators struggling to solve one of the biggest mysteries of modern aviation.

It may indicate that the plane was flying too high or was over water, or that the passengers were unconscious, possibly due to a change in cabin pressure.

Experts say the chances of the 239 people on board Flight 370 being able to use their mobile devices would have been better the closer they were to a mobile network on the ground.

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A candlelight vigil for passengers on board the flight. (AP Photo/Anjum Naveed)

Many are sceptical that the passengers or crew would have been able to establish and maintain a call using mobile phones while travelling at speed, particularly at cruising altitude.

9/11

For mobile phones to be used, there must be a contact between the handset and the network — known as a “handshake”. This requires a strong enough signal from both a transmission tower and the phone.

“Theoretically, 23,000 feet (7,000 metres) and 45,000 feet are a cell range that terrestrial mobile network could work with,” said telecommunications consultant Koh Chee Koon, referring to unconfirmed reports of changes in the plane’s altitude after it lost radar contact.

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Relatives of the Chinese passengers on board the missing flight attend a daily briefing meeting with managers of Malaysia Airlines in Beijing today. (AP Photo/Alexander F Yuan)

But given the limited transmission power of a commercial mobile phone, as well as the barrier presented by the plane body, “for the mobile phone to connect to the mobile network with acceptable strength and quality would require some luck”, added Koh.

Experts note that in the case of the September 11 2001 attacks in the United States, the planes were flying at relatively low altitude over areas with mobile phone coverage.

In any case most of the calls on the flights are believed to have been made from seatback phones and not mobile devices.

Likelihood

Recently some airlines have introduced technology to enable passengers to use their phones in the air using a small base station on board, but Malaysia Airlines said this service was not available on Flight 370.

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A Japanese Maritime Defence Force P3C patrol plane in Malaysia yesterday (AP Photo/Vincent Thian)

Without this, a mobile cannot be used at an altitude of more than roughly 0.5 kilometres in the case of a commercial airliner, and must not be too far from a cell tower, according to AK Dewdney, professor emeritus of computer science at the University of Western Ontario in Canada.

“No cellphone could possibly succeed from an airliner in mid-ocean, even if flying low over the water,” he said.

“At normal cruising altitude no cellphone could possibly succeed in making ground contact as it is completely out of reach of the network of towers, in any case,” added Dewdney, who conducted experiments after the 9/11 attacks to test the capability of mobile telephones to make calls from the air.

Phone records under investigation

Malaysia Airline chief executive Ahmad Jauhari Yahya said on Monday there was no evidence of any attempt by the people on board to make calls, but he added that “millions of records” needed to be processed.

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Malaysia’s acting Minister of Transport Hishamuddin Hussein, second from right, speaks during a pres conference today. (AP Photo/Vincent Thian)

“It’s being done as part of the investigation,” he said, without elaborating on the type of records being checked.

Deepening the mystery, Chinese media have reported that relatives heard ringing tones when trying to call passengers’ mobile phones.

But experts believe this does not necessarily mean the phones were still functioning.

Even if nobody on board the plane tried to make a call, logs of the “handshakes” might provide some clues about the route taken by the jet after it disappeared.

Probability

While many phones would have been switched off in line with airline rules, some people may have forgotten to deactivate their devices or simply may not have done so.

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Messages for passengers at a shopping centre near Kuala Lumpur in Malaysia (AP Photo/Lai Seng Sin)

But to trace any “handshakes” investigators face the challenge of collecting the unique identity numbers for the passengers’ mobile devices, as well as signal data from network operators in countries along the possible flight paths, such as Burma which still has limited network coverage.

As the flight turned back and crossed over Malaysia after disappearing from radar en route to Beijing, it probably passed over a network area.

After that, the chances of any “handshakes” depend on how low and close to mobile towers the plane flew.

- © AFP, 2014

First published 11.44am

Read: Missing flight was ‘turned by someone in the cockpit’ >

Read: Cockpit crew investigated in hunt for missing Malaysian plane >

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