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Your evening longread: The Amazon that customers don't see

We bring you an interesting longread each evening to take your mind off the news.

Image: Shutterstock/Frederic Legrand - COMEO

EVERY WEEK, WE bring you a round-up of the best longreads of the past seven days in Sitdown Sunday.

And now, every weeknight, we bring you an evening longread to enjoy which will help you to escape the news cycle. 

We’ll be keeping an eye on new longreads and digging back into the archives for some classics.

Amazon

A look behind the scenes at Amazon’s JFK8 fulfillment centre in the US, and its staffing issues during Covid. 

(New York Times, approx 25 mins reading time)

In contrast to its precise, sophisticated processing of packages, Amazon’s model for managing people — heavily reliant on metrics, apps and chatbots — was uneven and strained even before the coronavirus arrived, with employees often having to act as their own caseworkers, interviews and records show. Amid the pandemic, Amazon’s system burned through workers, resulted in inadvertent firings and stalled benefits, and impeded communication, casting a shadow over a business success story for the ages.

Read all the Evening Longreads here> 

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