Why has RBS and Natwest been resolved and Ulster Bank still experiencing problems? What’s different that we couldnt be sorted at the same time?!

The impact of this error on customers cannot be measured, but to call this a glitch lets UB and RBS of far too lightly. This is a disaster. As a properly regulated and functioning bank a comprehensive and rehearsed disaster recovery plan should have been in place and executed. That it was not is mind boggling!

working in IT, I can say, knowing how difficult it can be to fully restore complex systems that have crashed, and it is *weeks* after the initial failure: I’d be actually very surprised and impressed if UB ever completely reassembles the egg and gets all the spilt milk back in the bottle.

If you’re a UB customer, get your funds out while you can.

Otherwise you’re making a wager that techies are telling the truth to management who are in turn telling you the full story.

So looking forward to this been sorted so I can walk in and CLOSE all my accounts.
Bet I won’t be the only one doing this.

Just received an email from Ulster Bank which has as subject: “Progress update from Ulster Bank”. Thanks UB for keeping us updated….after three weeks. I guess they are trying to show how much they care for their customers by showing good client relation tactics…. 3 WEEKS AFTER though….

Just heard Ulster Banks RTE1 radio add.
“We made a promise that customers will not be out of pocket and we intend to keep to it”.

Do yez want a medal for not robbing from your customers now? Also I’d prefer if you said, “we will keep to it”, rather than “we intend to keep to it”?

I especially like the reminder at the end of the advert telling us that Ulster Bank is regulated by the Irish Central Bank, I guess Governor Honan is earning his money by missing this IT-time-bomb.

Just been charged twice on a number of transactions made on my card. Keep an eye on your online banking account and take note of what’s been taken from you. This is horrific!

@mark.Last time I looked I think freedom of speech is allowed.Everyone is entitled to comment even people like you.

I’d like to know exactly what you need to do to loose your banking license!

I also got one of these ‘updates’ Via email today, the day after I email the financial regulator to lodge a complaint! Are UB psychic or what? 3 weeks ago was the time to send the email lads. Not when I still cannot see what is or isn’t in my account.

From UB website:
Customer update
The week commencing 9 July will be the final week of any significant delays for our customers. There will be gradual, but significant and noticeable improvements throughout the remainder of this week and next. We expect that by the week of the 16 July the vast majority of customers will return to a normal service. There may be some final reconciliations required to customers’ accounts. We will continue to provide updates daily on our progress.
Once again we would like to unreservedly apologise to our customers.

Them Ulster bank staff are doing the best they can. and If they want a drink no problem It will be great to see some taxpayers in the pub where I work for a change.