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Dublin: 8 °C Thursday 9 April, 2020

36 Ulster Bank branches open today as problems continue

The bank will continue to open this weekend as it says it expects the vast majority of customers to return to normal service after next week.

Image: Paul Faith/PA Wire/Press Association Images

ULSTER BANK HAS opened 36 of its branches across the country today as problems with customers’ accounts continue.

The branches (see the full list here) have been open since 10am this morning and will close at 3pm. A further ten branches will open tomorrow, the bank says.

As the problems look set to enter their fourth working week on Monday, the bank has said that it expects next week to be the “final week of any significant delays”.

“By the week of the 16 July the vast majority of customers will return to a normal service,” the bank said in a statement yesterday as it also confirmed that in some cases customers had been charged twice for transactions.

Some customers have also received warning letters about missed direct debits and loan payments despite not being able to access or view their account properly.

The problems began last month when an attempt to update the software systems of Ulster Bank and its parent bank Royal Bank of Scotland on 19 June resulted in the so-called ‘technical glitch’ occurring.

It has since caused huge disruption to the bank’s ability to process payments.

While problems for customers of RBS and NatWest in the UK have since been resolved, Ulster Bank customers are still waiting to see their accounts updated properly.

Ulster Bank debacle: how are you doing now?

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About the author:

Hugh O'Connell

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