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Dublin: 17 °C Tuesday 21 May, 2013

Forty homes a day lose electricity supply over unpaid bills

The rate of disconnections increased significantly compared to 2010, new figures from the energy regulator show.

Image: AndyArmstrong via Flickr

MORE THAN 14,500 homes had their electricity disconnected over unpaid bills during 2011 – or almost 40 for every day.

Some 14,508 domestic customers lost their supply, according to new figures from the Commission for Energy Regulation. There were also 3,286 businesses whose electricity was disconnected, bringing the total to 17,794.

This represents a seven per cent increase on the figures for 2010, which might suggest that more households are struggling to meet basic expenses.

However, there was a 14 per cent drop in the number of households who had their gas disconnected. The figure for 2011 was 4,243. Earlier this month, the CER said that fewer energy customers had had their supplies disconnected in the first eight months of 2011.

The CER said up to 30 per cent of domestic electricity disconnections are to vacant homes – or homes which became vacant – as nobody has applied for reconnection. For businesses, the figure was 60 per cent.

Airtricity imposed the highest rate of disconnections among domestic electricity customers, with Flogas in the same position for households using gas.

Currently, the CER requires that suppliers pay at least 50 per cent of the cost of disconnection. It announced today that it was extending this policy for another 12 months until the end of 2012.

“It reduces the incentive on suppliers to request disconnection before all other options have been exhausted,” the regulator said in its annual report.

More: Rate of energy disconnections fell last year>

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Comments (40 Comments)

  • When families are unable to pay a meter should be installed like in UK, it should be illegal to take away a supply from people with children. Makes me sick.

    Reply
    • Morgan I agree with you 100%,I’m living in rented accommodation for the last 6 months and there is a coin meter installed.it costs around a euro a day to run the house and I think that every house in the country should have one because you will learn to save electricity by turning off lights when not needed

      Reply
  • 14,500 people can’t afford to have light, sometimes heat, sometimes cook, yet our leaders are allowed claim €1,000 a week just for going to their job.

    Why was one of the first cost savings made by the IMF not the disgrace that is the overpayment of these people?

    I’m saddened by the state of our nation.

    Reply
    • People should default on their mortgages before utility bills (maybe they are) , they owe us anyway.
      If 40 homes a day are missing mortgage payments the government would sit up and listen.

      Reply
  • D Burns 02/02/12 #

    This is a dark day for Ireland, please pardon the pun. We can’t keep going the way we are with these austerity measures or the whole lot of us will be living in darkness.

    Reply
  • Dark ages is right. Can’t call it living though, can you? What a terrible position for a household/ family to find themselves in!

    Reply
  • This is but the tip of the iceberg, and all the indications of being driven back to the Stone Age in less than 10 years while it took over 4,000 to get here, such is the progress of humanity.

    Reply
  • franco 02/02/12 #

    civil unrest is just around the corner people can only take so much,

    Reply
  • Thought they had decreased?…according to RTE last night…

    Reply
    • Was Lucinda Creighton on RTE last night too?

      Reply
    • But to have the electricity disconnected from a family home must indicate major issues for the people and this Gov have signed us up for more Austerity instead of giving the people their say..
      Is it not obvious when there are so many being disconnected that the very people being disconnected are those who need the most help but yet have no voice to call for help, let alone the fact their is no one listening in the Government as their too busy telling us its all our fault in the first place..
      This will not go well for them, Remember “2 feet, 1 vote”

      Reply
  • Not to sound to harsh the ESB bill should be one the first things paid. An Post have a thing where you can ask that a fixed amount of money be taken out of your social welfare payment each week to go towards house hold bills. Even 20 euro a week towards it is 80 a month. I know times are tough but if they made no diaconnections sure we all could stop paying our bills

    Reply
  • I don’t know why my comment didn’t appear before so if this shows up twice I’m sorry !
    The ESB have no right to pass your details on to anyone or any debt agency
    You have your contract with the ESB
    Not some agency
    Under the data protection law your information should not be passed on

    You have no contract with any debt agency unless you pay them monies then you enter a contract with them
    So beware

    Reply
  • No doubts the politicians are going without electricity. As a story above on t.d’s clearly shows us that their not short of a bob or two. While many of those who elected them go hungry,cold and without loved ones who have emigrated. Shame on them and shame on E.S.B.

    Reply
  • jimbo 02/02/12 #

    The ESB are scum,they wont even negotiate with people having trouble.

    Reply
  • I do think that ESB is partially to blame for some people using excessive units of electricity because they use electric heaters to heat their homes.
    This method of heating is astronomically expensive.
    This equally applies to electrical retailers who promote electric means of heating.
    A single bar electric fire will currently cost you almost 20 cents per hour.
    It might not appear a huge amount, but added up over the billing period and you face a massive bill.

    Reply
  • I had a huge energy bill come through my door after they upgraded my meter. Under estimation and the cold weather last year left me €450 in debt. a simple phone call and they are installing a card meter for me next week. If you bury your head in the sand shit happens.

    Reply
  • John 02/02/12 #

    Is electricity a luxury or a necessity?

    Reply
  • Absolute mob mentality crap being spouted here – your account is not passed to debt collection agency until you’ve missed 3 bills and have not entered an agreement to set up a standing order or direct debit for as little as €10 per week.

    So basically people are either so fucking disorganized, lazy, mean, no intelligent priorities, leave it until the last minute, or a minute too late, that the provider has no choice. Also most of these disconnections are reconnected within 48hrs – I guess they can pay when they have to.

    Look I’m sure there’s a small minority of genuine cases here, but my feeling would be a majority are just taking the piss. CN probably afford cigs, takeaway, beer, etc. it’s a lifestyle choice, I’ve no sympathy for these people. “moral hazard!!!”

    Reply
  • I see Harry Rednapp is except from comments….. Anyway the ESB bills are extorsionate

    Reply
  • Hi John
    I have checked out my rights ( the very few I have left in this country )
    Thanks all the same for your reply
    By the way can I just say I have never had trouble with the ESB but I know people who have and they have found them very good to deal with but I have heard many horror stories regarding airtricty

    Reply
    • Hi Kathleen.

      This is from the Data Protection Commissioner’s website: “The provision of personal details to a debt collection agency to pursue a debt of behalf of a business does not give rise to any data protection concerns provided an acceptable data protection contract was in place between the two entities. For instance the debt collection agency would only be able to use the data provided for the purpose of pursuing the debt”.

      Reply
  • Tim James…
    You explain this to the elderly when freezing in their homes.
    We are not all gifted with your kind of understanding.

    Reply
  • The esb have now employed a debt collection agency. They will not reconnect you without full payment to that agency.

    Reply
  • Electricity and water and a decent bed are a necessity and the ESB have meters that can be installed in peoples homes to help folk out to pay off any outstanding bills with them why have they not done this for the 14500 customers who have found themselves in a very difficult times . Just remember the D.G. of the ESB was earning 750 thousand per annum so where did his salary come from? Pricing maybe ………….

    Reply
  • Why all the adverse comments against the ESB? The supplier that disconnects most households is Airtricity. And what the article doesn’t say is how long households remain without supply when they are disconnected. In the vast majority of cases supply is restored either the same day or the following day. Disconnections are unfortunately necessary when customers refuse to enter into an agreement with their supplier or consistently fail to meet agreements they may have made. Where there is a chronic payment problem pre-paid meters are installed.

    CSO surveys have shown that the monthly cost of electricity for the average household is about 5% of total expenditure (rent/mortgage, food, clothing, entertainment, etc). The average weekly food bill is probably equivalent to a two-monthly electricity bill but you don’t see supermarket customers asking for a payment arrangement at the till. They realise that it has to be paid in full there and then. A pity that a lot of people don’t adopt the same approach when the electricity bill comes through the door.

    Reply

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