THE MANAGING DIRECTOR of the school book selling website Schoolbooks.ie has issued a statement saying that the delay in delivering some of the ordered books was caused by a “technical issue at our warehouse”.
Fine Gael TD Mary Mitchell O’Connor had called on the company to “get its act together” in contacting parents about why their orders had not yet been filled despite having already paid for the books.
Schoolbooks.ie MD John Cunningham said this evening that the issue “resulted in a significant backlog of orders, which we are working to clear”.
“In addition to our regular 50-strong team, we have brought in 30 extra staff and are now working 24 hours a day, seven days a week to clear the backlog,” he added. “No families will be left without schoolbooks for the start of the school term.”
Cunningham says that 5,000 orders are currently held up in the backlog, while a further 50,000 have already been processed and delivered.
Half of the outstanding orders will be dispatched by Tuesday, he said, and the remaining orders will be issued by the end of the coming week.
Apologising for the delay and for poor communication with customers who were concerned over the delayed deliveries, Cunningham said that the company’s focus has been on clearing that backlog.
He says that all affected customers have been emailed over the past 48 hours to advise them of when their order will be dispatched.