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12 days of tech

This is how you can get a refund for that app you purchased

For those moments where an app doesn’t quite work the way you wanted it to.

GETTING A REFUND isn’t the easiest action to complete, but it can be done. You just need to fulfil a few conditions first before doing so.

Granted, most apps are pretty cheap to begin with, but if something is particularly faulty, it’s worth knowing the right channels to go through.

iPhone/iPad/App Store

To start, you must go into your purchase history or through iTunes. Once you sign into your account, all apps purchased within the last 90 days will appear here.

On the app you want to be refunded, click ‘Report a Problem’ and give your reason. If the reason isn’t there, then you will need to describe the problem. If it’s approved, then you will receive a refund within 48 hours.

Screen Shot 2015-12-06 at 5.24.40 p.m.

Android/Google Play

Google Play has a similar system to Apple’s App Store. Once you’ve signed into your account, go into My Orders on the right-hand side (it’s underneath the apps, movie, music, books menu).

Scroll down to order history, find the app in question and click on the more icon beside it. Choose ‘Report a Problem’ and select the option that best describes your situation.

Android apps have an automatic refund period of up to two hours, which you can use without question. You can only do this once for each app.

Screen Shot 2015-12-06 at 5.27.10 p.m.

Windows Store

While you can download a trial version of most Windows apps, the process to requesting a refund is less straightforward. You will need to contact either the developers behind it or the Microsoft store, and ensure that the app was purchased within the last 30 days.

The quickest way to get in touch with Microsoft is through live chat and discuss it there. It’s best to have all the details on hand first before you go down this route, just to save time.

This piece is part of 12 days of tech, a series offering quick tips and tech advice for you during the Christmas holidays. You can find more entries here.

Read: Here’s how you can check what locations your phone has saved >

Read: Eyes getting sore from looking at a screen? Here’s how to ease the pain >

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