We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Dominic Lipinski/PA Wire

BOI appoints team to engage across Facebook, Twitter and

Customers can now get answers from Bank of Ireland in new ways…

BANK OF IRELAND says it has appointed a dedicated social media team so that its customers can engage effectively across three social media platforms.

According to the bank the team have been specifically trained to interact with customers on Facebook, Twitter and

The Bank of Ireland forum was launched in April and has built up a  per cent increase in activity since then. Customers can post questions to the forum and the admins say they will try to come up with a solution as soon as possible.

Recent questions on the forum range from queries about phishing emails to ‘missing money’ to student accounts.

Like the forum, Bank of Ireland’s Twitter account is also being staffed between 9am and 5pm to answer questions.

Bank of Ireland also said that it has launched a new Facebook page which offers another opportunity to communicate with the bank, and to receive updates. is part of the Distilled Media Group. Journal Media Ltd has shareholders – Brian and Eamonn Fallon – in common with Distilled Media Group.

Bank of Ireland to launch iPhone app>

AIB launches phone-friendly banking site, with apps to come>

Your Voice
Readers Comments
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.