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WHEN IT COMES to communications technology, not all of us are experts – and that’s okay. With the rapid change in the technology we rely on for personal use and work these days, it can be hard to keep on top of everything. Luckily, there is help out there if you don’t know the answers to everything.
ComReg (the Commission for Communications Regulation) is the regulator and a source of trusted advice and support for consumers when it comes to electronic communications services (mobile phone, home phone and broadband).
They are experts in electronic communications services and offer independent information to answer any question. ComReg’s website should be your go-to for any guidance you may need about modern communications.
ComReg’s 2023 Broadband Connectivity consumer survey shows that 44% of respondents work from home online at least one day a week. We’re all doing more with broadband than ever before, highlighting its important role in Ireland’s future.
ComReg recently updated its free online resource called Compare. This online tool helps people find a mobile, broadband, home phone or bundled plan that best suits their needs. Click on the service you are looking for to discover your options. When comparing broadband plans, you can filter by technology, speed, service provider and contract length. For a new mobile plan, you can choose between bill pay or pre-pay, and filter by technology and plans that include phones. You can even check which plans do not have annual price increases.
As well as telling you what phone and broadband plans are out there, ComReg has plenty of helpful advice and information about mobile and broadband services along with helpful tools that allow you to check broadband availability and a mobile coverage map.
They also offers tips on switching providers. Did you know when switching if any issues in this process lead to you losing service, this must not exceed one working day?
ComReg’s Consumer Care team is available to assist you, or your authorised representative, 8am to 8pm Monday to Friday and 9am to 1pm on Saturday (excluding public holidays)
Web: comreg.ie for online complaint form and live web chat
Email: consumerline@comreg.ie
Phone: (01) 8049668
Text: COMREG or ASKCOMREG to 51500 to receive a call or text back (standard SMS rates apply)
Post: Consumer Care Team, ComReg, One Dockland Central, Guild Street, Dublin 1 D01 E4X0
Irish Sign Language: Irish Sign Language facility is available on request.
Text Relay: You can contact ComReg Consumer Care via text relay. For more information, please visit itrs.ie
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