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#Call Centre

# call-centre - Friday 8 September, 2017

'You deserve this, you c***': Scammer seeking credit card number verbally abuses Cork woman

The woman had googled a helpline number to gain access to her emails, and called up what she thought was Google’s call centre.

# call-centre - Wednesday 26 August, 2015

"I wear my badge with pride"- What is it like to take calls at Irish Water?

The people who work there tell us.

# call-centre - Thursday 14 August, 2014

160 jobs to go as MBNA closes Carrick-on-Shannon call centre

Attempts to sell the call centre were not possible according to the company.

# call-centre - Wednesday 19 December, 2012

Former TalkTalk workers get a €2.6m EU grant

The grant will help retrain 432 former call centre staff and get them back into employment.

# call-centre - Tuesday 23 October, 2012

MEPs approve €5.4m funding to retrain TalkTalk workers

The European Parliament has approved an application from Ireland for funds to retrain the call centre staff sacked last year.

# call-centre - Thursday 1 March, 2012

Government submits EU funding application for TalkTalk workers EGF

Government submits EU funding application for TalkTalk workers

Junior minister Ciarán Cannon says the funding will facilitate a range of new training courses for the hundreds made redundant from the call centre in October.

# call-centre - Monday 26 December, 2011

38 per cent increase in Christmas Day calls to Childline

The ISPCC’s listening service for children and young people says it received 1,387 calls, texts and messages yesterday.

# call-centre - Monday 10 October, 2011

Government to apply for EU grant for TalkTalk staff

The European Globalisation Adjustment Fund would help former Waterford Talk Talk staff to retrain and find new work.

# call-centre - Thursday 8 September, 2011

Talk Talk closure a 'dark day for Waterford'

The IDA’s chief executive says he is “appalled” that Talk Talk is planning on closing the plant in just four weeks.

# call-centre - Wednesday 7 September, 2011

Take 5: Wednesday

5 minutes, 5 stories, 5 o’clock.

# call-centre - Wednesday 20 July, 2011

American Airlines announces record jet order, as Dublin office closes

The airline, which has also posted a quarterly loss of $286 million, has placed an order for 460 new planes. It’s closing its Dublin call centre with the loss of 130 jobs.

# call-centre - Sunday 10 July, 2011

Sitdown Sunday: 7 deadly reads

The very best of the week’s writing from around the globe.

# call-centre - Monday 23 May, 2011

Column: Nobody looks after customers any more - now all we get are human battery hens

There was a time when Irish businesses depended on personal service. How did we all get stuck in call centre limbo, asks Yvonne Nolan.