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Dublin: 11 °C Tuesday 15 October, 2019

Assault and burglary account for nearly half the calls received by the Crime Victims Helpline in 2015

40% of people who contacted the helpline were looking for emotional support.

Image: Shutterstock

FORTY SIX PER cent of calls made to a helpline for crime victims last year were as a result of an assault or burglary.

The Crime Victims Helpline is a national independent and confidential helpline which was established to listen to, support and inform victims of crime.

The helpline had over 3,200 contacts with victims of crime and others who were seeking information and support.

Harassment and stalking accounted for an additional 14% of the contacts.

Capture Source: National Crime Victims Helpline

40% of the victims of crime who contacted the helpline were looking for emotional support, with 37% calling up in search of information about the criminal justice system.

2 Source: National Crime Victims Helpline

Three-quarters of the helpline’s contacts were made by victims and the remaining contacts were with friends or family members; other service providers such as GPs or counsellors and members of An Garda Síochána.

4 Source: National Crime Victims Helpline

2,688 contacts were made to the listening and support service by phone, while the remaining contacts were made by text, email, or post.

3 Source: National Crime Victims Helpline

As in previous years, the helpline received more contacts from women than men.

5 Source: National Crime Victims Helpline

Launching its 2015 Annual Report today, Michele Puckhaber, co-ordinator of the National Crime Victims Helpline said: “Most of us can understand the emotional and physical impact of assault. Many of us don’t fully grasp the harmful effects that burglary can have on someone’s life. Both crimes can leave someone with feelings of vulnerability, anger, fear and sadness.”

In November 2015 the European Directive on Victims’ Rights came into effect in Ireland and across the EU. The directive was welcomed as a major step in ensuring that victims of crime would no longer feel excluded from the justice system.

The National Helpline number is 116 006, its text number is 085 1337711, and email is

Read: 14% of callers to crime victims helpline say they are being harassed>

Read: 12% increase in crime victims contacting helpline>

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