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Dublin: 3 °C Tuesday 25 February, 2020

Eircom not repairing faults equally - ComReg

The company is said to be repairing its retail faults on average before wholesale faults, which goes against non-discrimination obligations.

Image: Mark Stedman/Photocall Ireland

EIRCOM HAS BEEN issued with a notification of non-compliance by ComReg for not complying with non-discrimination obligations.

ComReg gave the company five weeks to state its views following the notice.

The non-compliance relates to Eircom’s repairs of retail faults and wholesale faults.

Eircom’s wholesale service serves more than sixty national and international service providers, including O2, Vodafone, Verizon, Imagine and Perlico.

Wholesale involves selling a local loop to operators under a wholesale agreement. The discrimination, according to ComReg, is Eircom dealing with faults on its retail service ahead of its wholesale service.

It said that Eircom was repairing on average a higher percentage of retail faults compared to wholesale faults up to day four of the fault repair process from the notification of the fault to them, from August 2011 – August 2012.

It said that this illustrates that the company was not providing a wholesale service to other authorised operators for fault repair on their single-billing wholesale line rental, according to certain timescales.

ComReg said that after Eircom sends it in its views, if it is of the opinion that it has not complied with its obligations, it may apply to the High Court for an order to make it comply.

Read: 2,000 job cuts sought at Eircom>

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